Hello AlphaReviews of helloalpha.com

If I could give this company 0 stars I would. I made the mistake of reading reviews on just one forum, and subsequently signed up hoping to also have a positive experience. I had my “visit” with one of their mid-level providers and was prescribed the appropriate medication some time later. From there, it took more than a month for Alpha Med to send over the prior authorization to my insurance company despite the many messages I sent over that time period. By the time the prior authorization was sent over, I had to renew my membership and follow-up with a return visit to continue the prescription. I canceled the membership because I had not received the medication, but was willing to give it another shot if everything went alright with the prior authorization. My insurance company immediately denied the prior authorization and I reached out to alpha med again for assistance. They refused to do an appeal for me and told me to find an alternative medication that my insurance would cover. At that point I decided that it wasn’t worth the money or time to continue service with the company. It should not have taken more than a month and multiple messages on my end to get the prior authorization over to my insurance. If a medication is appropriately prescribed based on medical history and diagnostics like blood work to support the need for treatment, there should be no issue on Alpha Medicals end to submit an appeal for a denied prior authorization. Further, they should contact insurance to find an alternative that will work for their patients. The service was incomplete and a waste of time and money, which they will not refund because they refuse responsibility for their mistakes. Also, be prepared to deal with incompetent customer service where the question you ask will be returned with a partial or irrelevant answer. Do yourself a favor and sign up with a different service.

Alpha has made health care so easy and it is very quick response times. All my questions are answered in a timely manner.

After one year, I had my cost humor from 70$/month to 400$/month (generic vs brand name) Your website should more clearly state that if you don’t want to use your insurance you will be charged the much much higher brand name cost.

THE WORST. Don't bother. They will ghost you and never call in your prescription. They need to be sued

No help with weight loss

Good assistance and timing.

So I began Alpha Medical back in September. At the very beginning around them I was pushed to leave a disappointing review such as this one. When they finally were able to put me on the CORRECT medication it had taken about a month per their wait times which claim to be 24-48 hours max between RESPONSES. You could respond immediately to a simple question and have that problem. I have been on an anti diabetic drug with them since late September and have had great results with it. However, fast forward to beginning of December something had to have went wrong. I did my usually check in and they normally send the script in/renew it. Now I wait til my final vial of Ozempic is ready and go to pick up my medicine that says on their site has been sent in. There are no records of it being sent in besides the message from provider approving it. Frustrated, I wait a little before I reach out. Then it becomes a full week plus a couple days I’ve gone without it. Finally I try to pick up my Ozempic that said it was “in process” at pharmacy. They told me that they had reached out to my provider as soon as the Ozempic had gotten flagged for a prior authorization. They got no response from them, therefore I go on the site and do yet another follow up appointment. This follow up appointment went smoothly and I’m thinking I’m okay to pick up my meds. Well, now I get a notification from CVS my diabetic medication has somehow gone from 3 dollars to 995 dollars. Obviously I cannot afford that for one vial. They tell me the doctors at Hello Alpha still haven’t put in a prior authorization for. (Which I’ve had a prior auth since September- I actually had to resort to this medicine because it was the only one in the category of my insurance’s formulary list) So now it’s been two days since I’ve reached out and now I’m going on almost a week and a half of no medicine.. waiting for them to fix the problem that they haven’t even told me they acknowledged yet to begin fixing. I feel sick, my sugar is all over the place- I’ve had to build a tolerance to this medication and now this whole situation is going to take a huge toll on my body. My insurance is putting this situation on Alpha Medical at the moment, as like I said before- it is on the formulary med list. (List of meds my insurance covers) But like I said, good time span of no problems- until this huge one. The first messed up script was sent in around Dec 14th, the second messed up was Dec 24th and now the one where I now have the option to pick it up but the prior authorization is somehow not in place was January 9th. I haven’t had a refilled diabetic pen successfully picked up since Dec 8th. Horrible. Crossing my fingers this is solved before I feel any worse.

I've only been with Alpha Medical for a little over three months, but the experience has been significant! The Providers are very patient and understanding. They are thorough and knowledgeable with each of my questions and concerns, and I am truly grateful to be a part of this organization. A special thank you once again to Mrs. Margaret Mills, PA, whose been with me from the start. You're amazing!!!