Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mandy B.
It’s always an easy positive experience.
Response from Hello AlphaJan 30, 2023
Hi Mandy, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Jenn
My initial experience was great and my provider got to me right away, answered any questions quickly, and had my medication sent to my pharmacy right away. However if you need a prior authorization for a medication or need them to send a response to your pharmacy then I don’t recommend using this company. I did all the legwork and got them exactly everything they needed to get a quick response over to the pharmacy which was very simple and straightforward but they tell you it can take up to 25 business days to send a response back which isn’t acceptable when they charge you monthly and you aren’t able to do the follow you are already going to pay for since you won’t have the medication yet. If they have issues with staffing and demand then they should stop taking on patients until they can fix the issue.
Response from Hello AlphaJan 30, 2023
Hi Jenn, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
Robyn
I have just started with Alpha Medical for a month now and I am so happy to receive all the updates and services they provide. Getting my medicine has been so easy. I hope this can continue! Thank you
Response from Hello AlphaJan 26, 2023
Hi Robyn! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Shereen S.
Best service, real caring doctors👍🏻 Highly recommended ☝🏻
Response from Hello AlphaJan 26, 2023
Hi Shereen! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Randy
Medicine showed up but it was empty.
Response from Hello AlphaJan 25, 2023
Hi Randy, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
tiffany
I have been trying to get my medications for the last month for my migranes and have gotten no assistance. Please pick another medical service. I have been with this company for three years and things were great until the last few months. I am not planning to file several complaints because of the lack of compassion and care showed by the providers and staff. They should not make patients suffer, because of they cannot organize the staffing levels or communicate with pharmacies. Very poor indeed!!
Response from Hello AlphaJan 24, 2023
Hi, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
Santa C.
My prescription come right on time!
Response from Hello AlphaJan 23, 2023
Hi Santa, Thank you for sharing your experience! We appreciate the time you took to leave this review. Thanks for choosing Alpha! We’re here to support you and make sure you get the care that’s right for you.
utahmom
Compounded skin care arrived in a nearly empty bottle with a broken pump. Either a used bottle or one that was never properly filled or assembled. Update: Reached out through patient portal as suggested, have a replacement coming. Will update.
Response from Hello AlphaJan 23, 2023
Hi utahmom, Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that your clinical team will answer your questions as soon as possible. We appreciate your patience and understanding.
