Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Suzanne
Their responses are quick and helpful
Response from Hello AlphaJan 9, 2023
Hi Suzanne, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you and look forward to your next visit with us.
Stacie
Alpha Medical is the worst company. I haven’t used them in over a year. Then I got a random charge for $170 and was mailed an unknown birth control. I’m already on birth control, I have insurance so this was unnecessary. I pay an extraordinary amount for insurance as it is, birth control is covered, they refuse to refund me for something I never approved. Who spends $170 on cheap generic pills that has insurance?? Not me, but Alpha medical will try to scam you like they did me. Don’t sign up, even if you need them once in an emergency, they’ll keep charging you a year later. I disputed it through their messages and they refuse to refund me although it was never approved. STAY AWAY unless you like your money stolen.
Response from Hello AlphaJan 9, 2023
Hi Stacie, Thank you for bringing this to our attention. We handle all billing and account management requests through our secure messaging platform. This is to ensure we have all relevant information and access to your account details. Although there may be longer wait times for responses to messages, we assure you that your team will process your request. We appreciate your patience and understanding as we work to resolve delays.
kable K.
This is a complete MF scam they charge my card twice for $49.00 and $29.00, I also tried to reach out to them but no respond.Then they send me another bill for $1500.00 scam scam scam and there is no contact number to call them.
Response from Hello AlphaJan 9, 2023
Hi kabel Kara, Thank you for bringing this to our attention. We handle all billing and account management requests through our secure messaging platform. This is to ensure we have all relevant information and access to your account details. Although there may be longer wait times for responses to messages, we assure you that your team will process your request. We appreciate your patience and understanding as we work to resolve delays.
Trico W.
Quick and easy to use! Always get prescriptions on time and can get care at all times!
Response from Hello AlphaJan 5, 2023
Hi Trico, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.
Eliane Coelho C.
Trying to cancel
Response from Hello AlphaJan 5, 2023
Hi Elaine, Thank you for bringing this to our attention. We handle all billing and account management requests through our secure messaging platform. This is to ensure we have all relevant information and access to your account details. Although there are longer wait times for responses to messages, we assure you that your team will process your request. We appreciate your patience and understanding as we work to resolve delays.
Laura B.
Super convenient, fast, and they listen to my desires and do their best to accommodate them. I am using them for skin care and weight loss to get prescriptions my regular primary care provider refused to prescribe because they weren’t on the insurance formulary.
Response from Hello AlphaDec 30, 2022
Hi Laura, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you and look forward to your next visit with us.
Tiffany K.
It’s an awesome service and the providers are fantastic!
Response from Hello AlphaDec 30, 2022
Hi Tiffany, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you and look forward to your next visit with us.
KDCO
Super straightforward and easy to use app.
Response from Hello AlphaDec 29, 2022
Hi KDCO, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you and look forward to your next visit with us.
