Helium 10 Reviews | Read Customer Reviews of helium10.com

Helium 10Reviews of helium10.com

3.3705 reviews
Internet & Software
500 Technology Drive, Suite 450, Irvine, California

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Helium 10

About Helium 10

Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.

Helium 10 (helium10.com) has 705 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: helium10.com
Website: helium10.com
Category: Internet & Software
Location: Irvine, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Helium 10 reviews

705 approved reviews, newest moderated first

Shane P.
Jul 12, 2023
Stellar Customer Service
I had an issue with my account and monthly payments but the customer service team took care of it in a timely manner. Abigail Viduya was very courteous and provided prompt updates throughout the day. Not only is Helium 10 a great tool for your Amazon FBA needs but their support team is one that you can trust.
Response from Helium 10Jul 12, 2023
Hi Shane! Thank you for your feedback! We are delighted to hear that you are happy with our Support team's efforts. At Helium 10, we take pride in providing top-notch customer service to our users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Please don't hesitate to reach out to us if you have any questions or concerns. We are always here to help! - Helium 10
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Josh K.
Jul 11, 2023
Absolutely terrible company
Absolutely terrible customer service. In December, I made an attempt to cancel my subscription, only to later discover that it never went through. To my disbelief, I just found out they've been charging me $99 a month for the past 7 months, despite not using their software at all. Contacted their customer service, but they refused to issue a refund, even after confirming my inactivity. It's outrageous that a company making millions can't refund such a small amount for something unused. Don't trust them.
Response from Helium 10Jul 12, 2023
Hi Josh! Thank you for taking the time to leave us your honest review. We greatly appreciate it and take your feedback very seriously, feedback from our users help us make the necessary improvements within our company. With that being said, we're sorry for any inconvenience or trouble this cancellation issue may have caused. I'll be more than happy to further assist you and investigate on what went wrong. If you could email me directly at [email protected] and provide the email address associated to your Helium 10 account that'd be great! Thank you again for your time and I look forward to hearing from you soon! - Helium 10
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Ross R.
Jul 10, 2023
very kind and genuine and tried to fix…
very kind and genuine and tried to fix problem
Response from Helium 10Jul 12, 2023
Hi Ross! Thank you so much for taking the time to leave us your positive feedback! We appreciate you recognizing the hard work and dedication our Support team has to provide excellent support and service to Helium 10 users. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Ross and have a great rest of your day! - Helium 10
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Natalia Guzman R.
Jul 10, 2023
OPERADORA EXCELENTE PACIENTE Y MUY…
OPERADORA EXCELENTE PACIENTE Y MUY CORDIAL GRACIAS
Response from Helium 10Jul 12, 2023
¡Hola Natalia! Gracias por sus comentarios, le agradecemos por tomarse el tiempo para salir de nosotros su evaluación honesta. ¿Sabías que tenemos un grupo de Facebook exclusivo para miembros de Helium 10? ¡Este grupo es una comunidad de vendedores de Amazon con visión de futuro que colaboran en todo lo relacionado con las ventas en Amazon! Si no te has unido, ¡definitivamente te recomiendo que le eches un vistazo! → https://www.facebook.com/groups/Helium10Users/ No dude en comunicarse con nosotros si tiene alguna pregunta o inquietud. ¡Siempre estamos aquí para ayudar! - Helium 10
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Dr Saksham K.
Jul 10, 2023
catherine is sweet and kind.helpful
catherine is sweet and kind.helpful please give more discount next time :)
Response from Helium 10Jul 12, 2023
Hi there! Thank you for your positive feedback about our Support team. We are thrilled to know that we have met your expectations and provided you with excellent service. We value your feedback and are always looking for ways to improve. If you have any suggestions or feedback, please don't hesitate to let us know. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again and have a great rest of your day! - Helium 10
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Courtney
Jul 9, 2023
Exceptional Customer Service from Ana
Exceptional Customer Service from Ana! She was so incredibly kind, knowledgeable and helped ensure that my needs were taken care of. I love all of the benefits that Helium 10 has to offer and knowing that I am taken care of on the service side as well, makes it all worthwhile.
Response from Helium 10Jul 12, 2023
Hi Courtney! Thank you for taking the time to leave us your honest feedback - we greatly appreciate it! Your kind words mean a lot to us and serve as a reminder that our Support team's hard work and dedication do not go unnoticed. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Courtney and have a great rest of your day! - Helium 10
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Lara
Jul 8, 2023
Ana was Fantastic
Ana was Fantastic. she went above and beyond to solve my issue!
Response from Helium 10Jul 12, 2023
Hi Lara! Thank you for taking the time to leave us your honest feedback - we greatly appreciate it! Your kind words mean a lot to us and serve as a reminder that our Support team's hard work and dedication do not go unnoticed. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Lara and have a great rest of your day! - Helium 10
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Lori B.
Jul 8, 2023
Easy and quick response!
Helped me super fast thank you!
Response from Helium 10Jul 12, 2023
Hi Lori! Thank you for taking the time to leave us your honest feedback - we greatly appreciate it! Your kind words mean a lot to us and serve as a reminder that our Support team's hard work and dedication do not go unnoticed. Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon! If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/ Thank you again Lori and have a great rest of your day! - Helium 10
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