Helium 10Reviews of helium10.com

Response from Helium 10Jan 25, 2025

Hallo Hüseyin, vielen Dank für Ihr Feedback! Wir schätzen Ihre Anmerkungen sehr und nehmen diese ernst. Wir werden prüfen, wie wir in Zukunft mehr Videos und Artikel auf Deutsch anbieten können, um Sie und andere Nutzer besser zu unterstützen. Was die Werbekosten betrifft, klingt es so, als ob es sich um die Abrechnung von Adtomic handelt. Könnten Sie uns bitte genauere Informationen zu den Rechnungen zukommen lassen, die Sie erhalten haben, damit wir den Fall weiter untersuchen können? Bitte senden Sie eine E-Mail an [email protected] mit dem Betreff „Trustpilot Advertising Invoice Review“. Wir freuen uns darauf, Ihnen weiterhelfen zu können! Mit freundlichen Grüßen, Nada Senior Support Manager

Response from Helium 10Jan 25, 2025

Hi John, Thank you for your detailed feedback. I appreciate you sharing your thoughts on the product and how we can improve. It’s great to hear that you see the value in Helium 10 for product research, but I completely understand your frustration with the issues you’ve mentioned. Regarding the limitations of the standard version, we do recognize that it's designed as an entry-level option with certain limitations, and we’re constantly working to improve our features across all plans. As for the issue with displaying only 200 products in Platinum, I can see how that would be frustrating, especially when there is potential for more results that match your filters. I'll provide this feedback to our product team about this experience for the Platinum customer base to make the necessary improvements. The slow loading times with the Chrome Extension tool and the blank columns issue in the updated version both sound like bugs you are experiencing in the tool. If you haven’t already, I recommend reaching out to my support team at [email protected] with screenshots and examples so we can take a closer look at the issues you are experiencing and identify the bug(s) to escalate further to our engineers for a fix. Your feedback is extremely valuable to us, and we’re actively working on addressing these concerns to improve the overall experience. Thank you again for leaving your honest review, we look forward to hear from you to get your issues resolved. Best regards, Nada Senior Support Manager

Response from Helium 10Jan 25, 2025

Hi there, Thank you for your feedback. I sincerely apologize that you feel the support you received was not transparent or helpful. We always aim to provide clear and considerate assistance, and I'm sorry that your experience did not meet those standards. Regarding your refund request, we do have established refund policies that are designed to be both fair and consistent. While we may not always be in a position to accommodate every request, we would be happy to review yours once more, provided it aligns with our policy criteria. If you would like, please reach out to us at [email protected] with " Trustpilot Review - Refund Request" along with the details of your request, and we will carefully reassess if we are able to fulfill it. We truly value your feedback, and I apologize again for any frustration this situation has caused. Best regards, Nada Sr Support Manager

Response from Helium 10Jan 25, 2025

Hi Ben, Thank you for sharing your concerns, and I’m sorry to hear about the ongoing issues you’ve encountered with the Profits tool. I understand how frustrating this situation must be, especially since the VAT handling for UK/EU users is crucial to your experience. I see that you mentioned you have experienced this issue since August, and I sincerely apologize that this matter has yet to be resolved. We’re actively working on addressing the VAT issue as it is more complex than a simple hotfix or patch, I’ll be sure to follow up with our technical support and engineering team on the latest update and if there is an ETA for a fix. Regarding the compensation, I understand your disappointment. We can only offer compensation that falls within our policies, but we’d be happy to look into your original ticket and see if there’s anything more we can do to address your situation. Please reach out to us at [email protected], with "Trustpilot Profis Review" in the subject line, and include your Helium 10 account email so we can look up your original ticket to investigate further and a technical support agent will provide you with an update. We value your feedback and are committed to improving the service, I appreciate your patience as the engineers work to find a final resolution of this issue. Best regards, Nada Sr Manager of Support

Response from Helium 10Jan 25, 2025

Hi Steven, Thank you for your feedback. I’m sorry to hear that your experience with our MRS Managed Refund Service didn’t meet your expectations. We understand you may have been hoping for higher recovery amounts, and we work hard to provide transparency about the potential outcomes. While we strive to recover as much as possible, the final result can depend on several factors, including the types of claims we’re able to address. To clarify, we do not include previously recovered cases in our audits, as we can only pursue refunds for charges that fall within our scope. Regarding the 25% service fee you mentioned, I’d like to clarify that this is a service fee of the total funds successfully recovered by MRS, not a commission. I want to also clarify that for Diamond customers, this service fee is 15%, and our customers are seeing immediate value of this service. We’re also aware that, like any software system, occasional bugs can occur. Our team is actively working on updates to improve performance and fix any issues that arise and we thank you for your patience if you experienced any issues during our beta phase of this service. If you'd like to discuss your experience in more detail or have any further concerns, please don’t hesitate to reach out to us directly at [email protected] with the subject line “Trustpilot MRS Review,” and we’ll be happy to look into it further. We appreciate your feedback and remain committed to continuously improving the service. Best regards, Nada Sr Support Manager