Helium 10Reviews of helium10.com

I had been considering reactivating my Helium10 subscription in the coming months and potentially using it for an extended period. However, a recent experience has completely changed my perspective. I was charged for a month without taking any action on my part, and when I reached out to their support team, they refused to issue a refund or offer any commercial gesture to resolve the issue. While the tool itself is good, this lack of flexibility and customer care has made me reconsider. Unfortunately, they’ve lost a customer, and I’ll be exploring alternatives. Good tools are important, but great customer support is equally crucial.

Just find another tool with superior customer care to save yourself the headache. Because of their terms and conditions, this company isn't worthy of any stars. Even if you are a minute late to stop a subscription's auto renewal, they won't give you a refund.

Helium 10 is a big scam and some dumb faces sitting on their billing support. This girl ANA JOY, don't even know what IP is and just sent me a copy paste message that multiple accounts requesting refund from same IP which is a BIG LIE. When I asked them to give me a proof and they then talk illogical and never give you any proof because they don't have proof. Helim10 14 days free trial is a completely fraud. H10 is a big fraud.  Never use it.

EDIT: As of January 2025 there is still no resolution, and they won't respond. On January 5th "Kaye Barsalote" wrote me back to say "Please allow us up to 24 hours for an update". It's now January 25th, still no response. I even 'bumped' the ticket 3x. WtAf is wrong with these people?!?!? ORIGINAL: There have been multiple problems through the years. Here's what I'm dealing with right now that's driving me to finally leave the review... If you move your child asin to a new parent you need to MANUALLY move/duplicate all your keyword tracking to the new parent. Here's the kicker, in 2024 I started using the notes/tags features so I can know the relevant changes I've made and see how it affects rankings. These lovely amateurs never thought to make it possible to move/duplicate/export your tags/notes. I'm not happy about having to do it manually, but in theory you can duplicate the keywords to the new parent, and then go back and manually add all your notes/tags. But there's a catch, this requires DOUBLE the amount of keyword allotment space, which I do not have because I already use my whole plan. They want me to PAY to upgrade because their 💩 coding does not have a copy/duplicate/export feature. It is peak Christmas season and I have 677 keywords that are not tracking AT ALL (even though I have PAID for them), because currently they're stuck under the old parent that no longer exists. And instead of Helium just simply adding 677 keywords to my plan for a couple days, I am now here writing this. I even told them they can take the keywords off after a couple days so I can have a chance to manually duplicate all the notes/tags myself. That would just be too logical and sensible. I guess yet another 1-star review is what they'd rather have.

The whole team was very helpful and friendly

Great for amazon sellers. Have used competitors like jungle scout before, however, the features that helium 10 provide such a cerebro and keyword magnet have been very helpful.

Hellium10 es una herramienta imprescindible si quieres vender productos en Amazon. Es una solución integral con la que puedes analizar la competencia, investigar palabras clave, optimizar tus listados y mil cosas más. Además su servicio al cliente es fantástico, rápido y eficaz. 100 % fundamental!

I use H10 daily! It's a great tool. There are lots of training tools available and I've found customer service to be responsive.