Unhappy
Absolutely terrible customer service
Absolutely terrible customer service. I signed up for a tool from H10, and within an hour requested a refund as I realized that I needed a more expensive set of tools from them. The agent informed me that they no longer honor that guarantee. This is so short sided as they would have made more money from me, but now I'm an unhappy customer and will never purchase anything from them. Buy tools elsewhere, this is a money grab and deceptive business practice.
Response from Helium 10Mar 4, 2025
Hi there, Thank you for sharing your experience, and we truly apologize for the frustration you've encountered. We want to clarify that we always strive to provide the best customer service and are committed to honoring refunds within our current policy. I would like to personally investigate your request further and see if it meets our refund guidelines, please email us at [email protected] with "Trust Pilot - Refund Request Review" in the subject line. Our team will review and look into your case and ensure it’s handled according to our policy. We appreciate your feedback and hope to resolve this matter in a way that restores your trust in us. Thank you for your understanding. Best, Nada S Sr Manager of Support