Helium 10Reviews of helium10.com

Response from Helium 10Jan 24, 2025

¡Hola! ¡Gracias por tu comentario! Lamento escuchar que estás experimentando inestabilidad con lo que describes, parece que se trata de la herramienta de la extensión de Chrome, y entiendo lo frustrante que puede ser cuando intentas usarla en la plataforma de Amazon. Para ayudarnos a investigar esto más a fondo y resolver el problema lo más rápido posible, ¿podrías ponerte en contacto directamente con nuestro equipo de soporte a través de [email protected]? También puedes chatear con un agente de soporte directamente a través del chatbot en la esquina inferior derecha de la pantalla cuando estés conectado a tu cuenta de Helium 10. Ellos podrán asistirte y solucionar el problema. Agradecemos tu paciencia y estamos aquí para ayudarte a que todo funcione correctamente. Saludos cordiales, Nada Gerente Sr. de Soporte

Response from Helium 10Jan 24, 2025

Hi there, Thank you for sharing your feedback, and I’m sorry to hear about your experience that led you to end your subscription with us. I completely understand your frustration, especially after investing time and effort into using the software. We always strive to deliver a high-quality service, and I’m genuinely sorry that we did not meet your expectations during your time with Heliu 10. It’s important to us that we address any unresolved issues, so I’d love to learn more about any specific problems you faced. If you're open to it, please feel free to reach out to us at [email protected] and with "Trustpilot Review" in your subject line, and we will be happy to further investigate the issues that lead to your review. We truly value your input, as it helps us improve. If there’s anything else you’d like to share, please don’t hesitate to add that as well. W Best regards, Nada Sr. Support Manager

Response from Helium 10Jan 24, 2025

Hi Thach, Thank you for taking the time to share your thoughts, and I’m sorry to hear about your negative experience with trying to cancel your subscription. I can completely understand your frustration, and I sincerely apologize for any difficulties you've encountered while trying to manage your subscription. We aim to provide a smooth and transparent experience for all of our customers, so if you’ve had issues with canceling your subscription, I’d like to look into this personally and ensure we resolve the matter as quickly as possible. Please reach out to [email protected] with "Trustpilot - Cancelation Review" in your subscription and I will work with my billing team to see if your account meets our refund policy requirements for a refund and how we can improve the cancellation process. I appreciate your feedback as we continue to improve our services. Best regards, Nada Sr. Support Manager

Response from Helium 10Jan 24, 2025

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Cependant, après avoir examiné vos commentaires, je pense qu’il pourrait y avoir eu une confusion, car nous ne sommes pas une société d’assurances santé en France, mais plutôt un fournisseur de logiciels. Il est possible que vous ayez écrit cette évaluation pour une autre entreprise. Nous comprenons néanmoins que votre expérience avec une autre entreprise ait été décevante, et nous vous encourageons à contacter directement leur support pour résoudre les problèmes mentionnés. Si vous avez des questions concernant nos services, n’hésitez pas à nous contacter, nous serons heureux de vous aider. Cordialement, Nada Responsable Support Senior

Response from Helium 10Jan 25, 2025

Hi Catherine, Thank you for sharing your experience. I understand the frustration you've had with the cancellation process and the follow-up you received. It's never our intention to make these matters more complicated, and I see how this could have been handled more efficiently and apologize for this experience. In regards to your refund, we do have a standard process in place, but it seems there was a miscommunication along the way. If you haven’t yet resolved this, please reach out to [email protected] with "Trustpilot - Cancelation Review" in the subject line, and I’ll make sure we look into it. Your feedback is important to us, and we’ll use it to improve our approach moving forward. Best regards, Nada Sr Support Manager