Helen's GemsReviews of helens-gems.com

If I could give no stars I would. I was completely scammed by this website. It is not a lady named Helen selling off her last items. The items are shipped from China and they arrive cheap, in plastic and not even close to worth what they are being sold for. I'm copying another review from below that has it spot on... 1) This operation is from China, not Utah 2) Says handmade, it's not. Check for yourself. Similar in bulk jewelry can be found on Alibaba for pennies. 3)Customer service lies and strings you along, and will not refund your money. 4)Shipping takes over two months and you receive garbage. 5) Call you credit companies and report this as fraud. They shouldn't be allowed to use Mastercard/Visa/Amex etc., if they are a fraud organization. DO NOT BUY FROM THEM!

Total scam. Please don’t listen to the positive reviews. Helen is not a real person! She’s not selling off her last items. What you will receive is tat! Rubbish. Poor fitting and you can get better from a Xmas cracker! You can’t get a refund without costly returns charges of £50. Chinese tat…..please don’t buy from here.

It’s a scam don’t buy anything. Goods are shipped from HK and when you ask for a refund it costs $50. The products are terrible quality and not hand made. The whole website is a lie and I can’t believe I’ve been drawn in. First time it’s happened to me always been so careful!

I purchased a ring and it's arrived exact time. The quality and customer support all are perfect. 🔥

To save me retyping this, the review below is spot on! It's all cheap Chinese rubbish and not handmade. The returns process was painful and they didn't do a full refund even after proof of tracked postage was sent. Went to my bank and got the money back via a chargeback on my credit card. Do not use them. 1) This operation is from China, not Utah 2) Says handmade, it's not. Check for yourself. Similar in bulk jewelry can be found on Alibaba for pennies. 3)Customer service lies and strings you along, and will not refund your money. 4)Shipping takes over two months and you receive garbage. 5) Call you credit companies and report this as fraud. They shouldn't be allowed to use Mastercard/Visa/Amex etc., if they are a fraud organization.

Junk! Earrings were “ok” but neither ring was as described and were pretty much waaaaay overpriced for what they are. Definite fraud and will be reported as such.

Did not arrive? Not our problem. Went back and forth with Helen's Gems over an order supposedly delivered. They finally sent confirmation photos from the carrier showing someone else's front door, not mine. However, that's all they would do. They say that once it leaves their facility the package the responsibility of the carrier, and any issues have to be handled by the client, w/the carrier. Buyer Beware. Update: The shipping company, GoFo Express, responded by providing the same confirmation photos.....of someone else's front door. Despite emailing them repeatedly, and providing a photo of my door to show the delivery went to the wrong place, they have refused to respond further.

It's a pleasure to work with helens gems! Exceptional quality and customer service!!