Helen's GemsReviews of helens-gems.com

Helen’s Gems totally impressed me. I got a pair of moonstone earrings, and they’re so delicate and dreamy—perfect for my style. The whole process was seamless, and my order showed up with a lovely little thank-you card!

This company is 100% fraudulent & totally untruthful. I ordered 2 rings & a set of earrings what arrived was cheap, substandard looking & nothing like what was advertised. The earrings were a different colour the rings were cheap looking & appear to be plastic. I attempting to return these goods & obtain a full refund this was met with many emails all from different people stating the postage back to the USA was expensive & they had the ordasity to ask me to buy more at 50% the asking price. I offered to return them to Yanwen in NSW which is were they were posted from Eventually I received 50% refund which is not what I requested even after quoting customer rights & that the site stated full refund is available. My advice is do not buy anything from this company which is misleading, untruthful & not what it states it is.

It’s been over two weeks and I’m still waiting for my delivery. I have emailed numerous times and they refuse to tell me where the order is originating from and what the exact delivery date is. Highly suspicious company.

With very cheap materials the ‘discount’ prices are pure theft. There is no quality in these tin jewels which are photographed in such a way they look like precious The materials are fake and of course you cannot return and be refunded, only to get more in half price!!!

Complete Scam: False Advertising and Terrible Products Fraudulent 'Handmade' Claims and Misleading Business Tactics I am writing this review to warn potential customers about the utterly unacceptable experience I had with this company. I placed order number 120377 and received products that were a complete and utter disgrace. First and foremost, the products were advertised as 'handmade.' What I received was clearly mass-produced, low-quality junk, undoubtedly manufactured in China. This is a blatant lie and a direct contradiction to their advertised claims. Furthermore, their business practices are incredibly misleading. They present themselves as a US-based company, but evidence points to the contrary. The 'store closing' sale appears to be a cheap tactic to pressure customers into buying falsely advertised products. The product quality was so far removed from what was advertised that it constitutes a clear breach of contract. The shipping was excessively delayed, and the tracking system seemed designed to hide the true origin of the items, further solidifying my suspicions of misrepresentation. These are not minor discrepancies; they are acts of false advertising and misrepresentation, serious violations of consumer protection laws. I have demanded a full refund, including shipping costs, and will pursue legal action, including filing complaints with the FTC and BBB, if my demand is not met within 2 business days. In short, this company engages in deceptive practices, sells inferior products, and cannot be trusted. Save yourself the frustration and avoid them entirely.

Everything I have purchased has arrived quickly and safely, but the best part is unwrapping all my goodies. The rings. Earrings, and necklaces are delightful. I receive complements whenever I wear my pieces. Thank you!

I thought I was going to get some beautiful jewellery hand crafted. Delivery took over 3 weeks which made me suspicious. The rings I ordered looked stunning when they arrived and fitted well. However after a few weeks they discoloured and chipped. As someone who used to be a buyer for jewellery predominantly from China, I can say the jewellery from Helen’s gems are more than likely from a market in China!

I bought a ring from helens-gems.com, It's a gem. Super design and beautiful style. Thanks to Helens