hear.comReviews of hear.com

Response from hear.comDec 30, 2024

Woody, thank you for sharing your experience! We’re thrilled to hear that you found our customer service and providers excellent and that your new hearing aids have been a significant improvement over your previous pairs. It’s great to know that the online appointment for setup and adjustments helped maximize your hearing benefit. Your satisfaction means so much to us, and we’re here to support you every step of the way. Thank you for choosing hear.com, and we’re delighted to be part of your hearing journey. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 24, 2024

Russell, thank you for your feedback! We’re delighted to hear that you’ve had a positive experience with our hear.com team and that your needs have been addressed promptly and to your satisfaction. It’s wonderful to know that the product is performing as expected and that you’re pleased so far. We’re here to support you every step of the way, so don’t hesitate to reach out if you need anything further. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 24, 2024

Arlene, thank you so much for sharing your experience! We’re thrilled to hear that your hearing aids are working so well for you and that you’re enjoying all their features, from the rechargeable convenience to the Bluetooth connection with your iPhone app. It’s wonderful to know that they’ve been expertly adjusted to match your hearing needs and that they’re easy to use and comfortable to wear. Your satisfaction means the world to us, and we’re here to support you anytime. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 24, 2024

Grady, thank you for sharing your experience, and we sincerely apologize for the delay in our response. We understand how frustrating it must have been to have one of your devices stop working and not receive timely support from our team. While we’re glad your local audiologist was able to resolve the issue quickly, we regret that we didn’t meet your expectations in providing prompt assistance. Your feedback is important to us, and we’ll use it to improve our response times and overall service. If you ever need additional support, please don’t hesitate to reach out—we’re committed to ensuring your satisfaction and hearing success. Thank you for bringing this to our attention. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 19, 2024

Mary, thank you for sharing your thoughtful review. We’re so glad to hear that the process was seamless and that you appreciated the convenience of our “clinic in a box.” It’s wonderful that the audiologist was kind, helpful, and honest throughout your evaluation, even though the results didn’t align with your hopes. We understand your disappointment, but we truly admire your willingness to give us a try. If your needs ever change or if there’s any other way we can assist you in the future, please don’t hesitate to reach out. Thank you for trusting hear.com to be part of your hearing journey. All the best! -Samantha, Customer Success Team

Response from hear.comDec 19, 2024

Catherine, thank you for sharing your experience! We’re so glad to hear that your research and interactions with our team were pleasant and helpful. It’s wonderful to know that you’re satisfied with your new Phonak hearing aids and the support you’ve received. Your satisfaction is our priority, and we’re here to assist you anytime you need us. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 18, 2024

Maryann, thank you for sharing your experience! We’re delighted to hear that the process was seamless and convenient for you, from discussing details and completing your hearing test from the comfort of your home to receiving all necessary items so quickly. It’s great to know that the scheduled video calls helped address any questions and fine-tune your hearing aids for a perfect fit. Your satisfaction is our top priority, and we’re here to assist you whenever you need us. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 18, 2024

Steve, thank you for sharing your amazing experience with hear.com! We’re so thrilled to hear how much your life has changed and that you’re enjoying the benefits of better hearing. Your kind words and encouragement mean so much to us, and we’re so glad you gave us the opportunity to help. If you ever need assistance, we’re here for you. Happy hearing! -Samantha, Customer Success Team