hear.comReviews of hear.com

Response from hear.comDec 13, 2024

Kelly, thank you for sharing your experience! We’re so glad to hear that you felt heard and supported throughout the process. At hear.com, our priority is always to provide honest evaluations and personalized recommendations based on each individual’s needs. While the results of your hearing test showed that hearing aids weren’t necessary for you, we truly appreciate your kind words about our customer service. If you ever need assistance in the future, we’re here to help. Thank you for giving us the opportunity to support you! -Samantha, Customer Success Team

Response from hear.comDec 12, 2024

Xochilt, thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our customer service team. Providing amazing support is what we strive for, and it’s wonderful to know we made a great impression. If there’s ever anything else we can assist you with, we’re always here to help. All the best! -Samantha, Customer Success Team

Response from hear.comDec 12, 2024

Thank you for sharing your experience! We’re so glad you took that leap of faith and found satisfaction with your hearing aids and our process overall. It’s wonderful to hear that you felt involved at every step, which is exactly the kind of experience we strive to provide. We’re thrilled you’re happy with your hearing aids, the warranty, and your new audiologist. Thank you for trusting hear.com, and please know that we’re here to support you every step of the way. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 12, 2024

Dolfer, thank you for sharing your thoughtful and detailed review! It’s wonderful to hear how your new hearing aids have helped improve clarity and made a difference in understanding conversations, especially in challenging environments. The ability to focus on specific directions and customize settings through the app is such a valuable feature, and we’re glad it’s working well for you. We appreciate your insight into the adjustment period—it’s a great reminder that finding the perfect settings can take a little time but is well worth it. Thank you for pointing out the importance of exploring pricing options for hearing tests, as it’s helpful advice for anyone considering hearing aids. If you ever have questions or need assistance, we’re here to help. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 18, 2024

Jo, thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and the frustration with your hearing aids and our support process. We want to help resolve this for you as quickly as possible. To better assist you, we’ve requested additional information to locate your account. Without this information, we’re unable to identify your specific situation or take the necessary steps to provide a solution. Once we have your details, we’ll do everything we can to address your concerns. Please contact us with the requested information and we’ll prioritize your case. Your satisfaction is important to us, and we’re here to help. All the best! -Samantha, Customer Success Team

Response from hear.comDec 12, 2024

Lynn, thank you for sharing your detailed experience! We’re thrilled to hear how satisfied you’ve been with your transition to hear.com. It’s wonderful that the comprehensive approach—from the equipment provided to the online visual appointments—made such a difference in fitting and adjusting your hearing aids to your exact needs. We’re especially pleased to hear that your new hearing aids are comfortable, hold a charge all day, and include the tools and accessories to make maintenance easy. Your satisfaction and confidence in recommending us mean so much. Thank you for trusting hear.com with your hearing care—we’re always here to support you. Happy hearing! -Samantha, Customer Support Team

Response from hear.comDec 6, 2024

Chuck, thank you for your feedback! We’re so glad to hear that you found the process honest and smooth. Providing a straightforward and seamless experience has always been our goal. If you need any further assistance, we’re here to help. Thank you for choosing hear.com and happy hearing! -Samantha, Customer Success Team

Response from hear.comDec 6, 2024

Margie, thank you for sharing your experience! We’re delighted to hear that Walter provided such a positive and informative experience during your hearing test. It’s great to know he took the time to explain everything thoroughly and walked you through using the app. If you have any further questions or need assistance, we’re always here to help. Thank you for choosing hear.com and happy hearing! -Samantha, Customer Success Team