hear.comReviews of hear.com

Response from hear.comFeb 4, 2025

Kevin, thank you for your feedback. We’re sorry to hear that you had difficulty reaching us, as providing excellent customer service is always our goal. We appreciate the opportunity to assist you when you spoke with both myself and another team member to help with ordering supplies and troubleshooting steps. If you need any further assistance, please don’t hesitate to reach out—we are always happy to help. Your satisfaction is important to us, and we value your feedback as we continue to improve our service. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 28, 2025

Scott, thank you for sharing your amazing feedback! We're delighted to hear about your positive experience with both our hearing aids and the exceptional service Matt provided. It’s wonderful to know that your hearing aids have been a life-changer for you, especially in your work environment. Hearing how the phone app and features have enhanced your experience truly makes us proud of the product we offer. We’re thrilled that Matt has been there for you every step of the way. Providing outstanding customer support is a top priority for us, and it’s clear Matt went above and beyond to ensure your satisfaction. Thank you for choosing hear.com and for taking the time to share your story. If you ever need assistance or have questions, don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 31, 2025

Larry, Thank you for updating your review and acknowledging our efforts to resolve your concerns. We appreciate the opportunity to assist you and are glad we could take steps toward a solution. However, we are unable to locate an account under your name in our system. We would love the opportunity to address any remaining concerns and ensure your hearing aids function as expected. Could you please provide additional details, such as the name or contact information associated with your account? This will help us locate your records and assist you more efficiently. Our goal is to provide the best possible support, and we appreciate your patience as we work to ensure your hearing aids meet your needs. Please reach out to our customer support team at your earliest convenience so we can continue assisting you. All the best! -Samantha, Customer Success Team

Response from hear.comJan 22, 2025

Don, thank you for sharing your experience! We’re delighted to hear that you’re pleased with the quality of your hearing aids and the personalized assistance you received. Ensuring you get the most out of your hearing aids is our top priority, and we’re always here to support you. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 22, 2025

William, Thank you for sharing your feedback, and we sincerely apologize for the challenges you experienced during this process. We understand how critical your hearing aids are to your daily life and the impact this situation has had on your business and responsibilities. We’re glad to know that your repaired devices were delivered on 1/18, and we truly hope they’re now functioning as expected to support your communication needs. If there’s anything further we can assist you with, please don’t hesitate to reach out. We appreciate your patience and understanding and we’re here to help whenever you need us. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 22, 2025

Thank you for sharing your story and experience with hear.com! It’s amazing to hear how your new hearing aids have positively impacted your life, from improving conversations in challenging environments to enhancing moments like dining with your wife. We’re so glad you’re enjoying the app’s versatility, allowing you to customize settings for different scenarios, and that features like phone call streaming and rechargeability have added even more convenience. Your feedback means so much to us, and we’re thrilled to know your wife loves the improvement as well! If there’s ever anything we can do to assist you further, please don’t hesitate to reach out. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 20, 2025

Paula, thank you for sharing your wonderful experience! We’re thrilled to hear that you’ve been so pleased with your hearing aids and the support you’ve received from hear.com. Providing clear guidance on how to use and care for your devices, along with ensuring you have the supplies you need, is all part of our commitment to making your journey seamless and enjoyable. Knowing you feel supported and satisfied means the world to us. If you ever need assistance, we’re always here to help. Happy hearing! -Samantha, Customer Success Team

Response from hear.comJan 16, 2025

Margaret, thank you for sharing your feedback! We’re so glad to hear that you had a great exam and that your hearing aids are working wonderfully. Your satisfaction means so much to us, and we’re here to support you whenever you need assistance. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team