hear.comReviews of hear.com

Response from hear.comOct 7, 2026

Hello, Thank you for sharing your feedback. We're sorry for the frustration you experienced while trying to get assistance, particularly after reaching out multiple times without receiving the timely follow-up you expected. This is not the level of responsiveness we strive to provide. Our Customer Support team has been actively reviewing your concerns and has been working to connect with you to help resolve the outstanding issue. We have also recently reached out directly with next steps. Please contact our team at 888-780-3450 or [email protected] so we can continue assisting you and work toward a resolution. We appreciate your patience and the opportunity to make this right. We remain committed to supporting you and seeing this matter through. Curtis Customer Success Team

Response from hear.comSep 3, 2026

Dear Mr. Lindsay, Thank you for sharing your feedback. We’re sorry there was confusion regarding the cost, insurance discount, and how our 45-day no-risk trial works. While these details were discussed during the consultation, we understand that financing, insurance, and trial terms can involve a lot of information at once, and we regret that the process did not feel clear to you. To clarify, the insurance-related amount discussed was a discount rather than a hearing aid benefit paid by your insurance plan. Our 45-day no-risk trial also requires the hearing aids to be purchased before beginning the trial, with the option to return them within the trial period for a refund if they are not the right fit. We appreciate you considering hear.com and respect your decision not to move forward. If you have any remaining questions or need assistance, or if you would like to discuss our hearing solutions further, please contact our Customer Support Team at 888-780-3450 or [email protected], and we’ll be happy to assist. Curtis, Customer Success Team

Response from hear.comJun 18, 2026

Hi Jerry, Thank you for taking the time to share your feedback. We’re sorry to hear that the hearing aids were not a comfortable fit for you, especially while wearing glasses. We understand how frustrating it can be when devices do not stay securely in place or feel difficult to use. We requested additional information through Trustpilot so we could locate your account in our system and better assist you, but unfortunately, we have not heard back. We would still appreciate the opportunity to help and answer any questions regarding your return. Please contact our Customer Care team at 888-780-3450 or email us at [email protected] so we can look into this further and provide support. We hope to hear from you soon. Curtis, Customer Success Team

Response from hear.comMay 14, 2026

Dear Robert, Thank you for sharing your feedback. We’re sorry to hear about the frustrations you’ve experienced regarding the reliability of your hearing aids and the service process. After reviewing your case in detail, our team has been working directly toward a resolution and believes we’ve identified a path forward that will better support your needs moving ahead. We recently attempted to contact you by phone and email to discuss the next steps, and we would appreciate the opportunity to reconnect with you. At your convenience, please reach out to us at 888-780-3450 or [email protected] so we can continue assisting you and ensure everything is properly coordinated. Thank you again for your patience and for giving us the opportunity to help. Curtis, Customer Success Team

Response from hear.comApr 30, 2026

Dear Rachel, Thank you for sharing your feedback—we’re very sorry to hear about your experience and understand how frustrating this has been. We truly want to help get this resolved for you. Our team has been actively trying to reach you to assist with your concerns and to help coordinate an in-person appointment option that may better support your needs. At your convenience, please reach out to us at 888.780.3450 or [email protected] so we can connect and work toward a solution that ensures your hearing aids fit properly and are easy for you to use. We’re here to support you and are committed to improving your experience. Thank you again for your feedback—we look forward to speaking with you soon. Curtis, Customer Success Team

Response from hear.comMar 18, 2026

Hello, Thank you for your feedback. We’re sorry to hear about your frustration. After carefully reviewing your case, we can confirm that your hearing aids included a 45-day trial period, as advertised, which ended on January 28. Our records show that we received your return request on March 4, which falls outside of that trial window. While we understand this is disappointing, return requests submitted after the trial period are not eligible under the agreed terms. We also sent an SMS notification regarding the UPS pickup to help keep you informed during the process. That said, our primary goal is to ensure your hearing aids work comfortably and effectively for you. The concerns you mentioned—such as sound quality and clarity—can often be improved with additional fine-tuning. It’s also important to note that for many people, adjusting to new hearing aids takes time. Your brain needs to adapt to hearing certain sounds again, and this process can require a period of adjustment along with personalized fine-tuning. You have access to complimentary remote fitting appointments, and we strongly encourage you to take advantage of these services. Many customers experience meaningful improvements after additional adjustments, including trying different domes or programming settings tailored to their needs. As always, we remain committed to supporting you. Please reach out to our customer service team at 888-780-3450 or email us at [email protected] to schedule a follow-up at your convenience. Please don’t hesitate to reach out—we’d be happy to assist you further. Curtis Customer Success Team

Response from hear.comMar 4, 2026

Dear Tony, Thank you for sharing this feedback. First and foremost, I want to sincerely apologize for the frustration you’ve experienced. It is completely understandable that being asked to repeat the same "start from scratch" process—reinstalling apps and re-pairing devices—felt like an exercise in futility. That is not the level of support we strive for, and we clearly missed the mark in addressing the root of your concerns. Your time is valuable, and we validate your frustration with the "temporary fixes" you were offered. We are glad the manufacturer was able to provide more direct insight regarding the Bluetooth antenna, and we want to use that information to move past troubleshooting and into a real solution. Our Proposed Solution: To restore your confidence and ensure you have a product that stays connected to your Android device reliably, In your particular situation we would like to offer you an upgrade to the Horizon 7 IX BCT. Unfortunately, at the time of your purchase, these items were not available.  The Horizon 7 IX BCT features our latest architecture designed for superior connectivity and stability. We believe this is the most effective way to move beyond these technical hurdles and provide you with the seamless experience you expected from the start. A senior member of our team will be reaching out to you directly to facilitate this upgrade. We understand your position regarding a refund, and we are committed to standing behind our products until you are fully satisfied with your hearing solution. Thank you for your patience while we work to make this right. Best regards, The hear.com Team

Response from hear.comJan 12, 2026

Thank you for sharing your experience. We’re sorry to hear that the hearing aids did not work out for you despite the time and effort invested in adjustments. That said, we do want to clarify an important point for accuracy and transparency. Your return and full refund were approved earlier this morning at 10:00 AM, and an email confirming this approval — along with a UPS return label — was sent directly to you before this review was submitted. Our Quality Manager personally reviewed your case and authorized the return as a goodwill resolution, recognizing that the fitting process did not ultimately meet your needs. Once the hearing aids and equipment are received back in good order, your refund will be issued to your original payment method. We always aim to work toward fair outcomes, and in this case, approval was already granted and communicated prior to this review being posted. While we regret that our solution was not the right fit for you, we’re glad we were able to resolve this promptly and professionally. We wish you the best moving forward and appreciate the opportunity to address this publicly and transparently. - Ashley, Customer Success Team