hear.comReviews of hear.com

Response from hear.comSep 2, 2026

Dear Mr. Ehrman, Thank you for updating your review and sharing these additional concerns. We’re glad the missing items and refund were ultimately addressed, but we understand your frustration with the delays and the continued issues with your hearing aid and recent order. A member of our Customer Support Team attempted to reach you on August 27 and left a voicemail so we could assist further. If you’re still experiencing any of these issues, we’d really appreciate the opportunity to help make things right. Please reach out to us at your earliest convenience at 888-780-3450 or [email protected], and our team will be happy to work with you to address any outstanding concerns. Curtis, Customer Success Team

Response from hear.comApr 10, 2026

Dear Fred, Thank you for taking the time to share your feedback. We’re very sorry for the confusion and frustration surrounding the insurance process. We understand how important clarity is when it comes to coverage, and we regret that your experience did not meet expectations. That being said, we appreciate you taking the time to speak with our team member earlier this week, and we are thrilled that you’ve chosen to continue with your hearing aids. We were delighted to hear that you’re enjoying the devices and have found value in the care and support provided. If you ever have additional questions or need assistance moving forward, please don’t hesitate to reach out—our team is always here to help. Curtis, Customer Success Team

Response from hear.comApr 15, 2026

Dear Norma, Thank you for your feedback—we appreciate you sharing your experience. Our records indicate that you recently spoke with a member of our team who was able to help you reconnect your devices and get things back on track. We understand how important it is to have timely support, and we appreciate your patience. If you ever need any further assistance, please don’t hesitate to reach out at 888-780-3450 or email our team at [email protected]. We’re always here to help! Thank you again for choosing us to be part of your better hearing journey. Curtis, Customer Success Team

Response from hear.comOct 6, 2025

Maynard, We’re truly sorry to hear about your experience and the issues you’ve encountered with your hearing aids. At hear.com, all of our hearing aids come with a 3-year warranty, and both our hearing care providers and support team are always here to help. We weren’t able to find any record of you reaching out to our support team regarding these concerns, but we’d be happy to assist right away. Our team can help troubleshoot and make necessary adjustments if needed. We also see that you currently have last year’s model with a lower technology level. The good news is that we offer a trade-in program, allowing our customers to upgrade to the latest Horizon technology at a fraction of the cost. If that’s something you’re interested in, please contact us — we’d love to help you experience the best possible hearing again. Thank you for sharing your feedback, and we hope to turn this experience around for you. - Ashley, Customer Success Team

Response from hear.comSep 16, 2025

We actually don’t show that a review was submitted by you prior to this one. If you did submit something earlier, it may not have gone through successfully. We’d love to make sure your full feedback is seen and addressed—feel free to resend it. - Ashley, Customer Success Team

Response from hear.comAug 19, 2025

Thank you for sharing your experience — we’re truly sorry to hear about your experience and understand how frustrating it must be. After reviewing our records, we found no missed calls or emails from you regarding the issue with your hearing aid prior to the warranty expiration date. Our first documented communication from you about the issue was on July 26, 2025, which was unfortunately after your 3-year warranty expired on June 16, 2025 — a timeline clearly stated in the Purchase Delivery Receipt signed at your fitting appointment and provided to you at that time. While we understand your concerns, it is ultimately the customer’s responsibility to be aware of their warranty timeline. That said, we did escalate your case to our management team to see if a one-time exception could be made. As this is a manufacturer-backed warranty, their decision is final, and we are unable to override it. You later contacted us on July 23 regarding extended warranty options. At that time, we explained the available plans: $169 for 6 months or $199 for 12 months, plus applicable tax and shipping. We value you as a customer and hope this helps clarify the situation. Please don’t hesitate to reach out if you’d like to move forward with the extended warranty or need further assistance. - Ashley, Customer Success Team

Response from hear.comApr 1, 2025

Thank you for your feedback—we truly appreciate your honesty. We're so glad to hear that you're happy with your hearing aids, and we understand how frustrating it can be to be without them while waiting for a repair. We sincerely apologize for the delay with your charger. Because repairs must be processed through the manufacturer, it can take time for the item to be shipped, diagnosed, repaired, and returned. That said, we completely understand how important it is to minimize this wait time, and we're actively working on improving this process. Thank you for your patience—we value you as part of the hear.com family and are here to support you every step of the way. - Ashley, Customer Success Team

Response from hear.comMar 27, 2025

We're glad to hear that you’ve found value in the features and adjustments your hearing aids offer, and that your hearing specialist was helpful during the fitting process. That said, we’re sorry to hear about the Bluetooth connectivity and sound quality concerns you've been experiencing—especially when using your iPhone. Our team is here to help. If you're noticing unexpected sounds or interruptions when receiving notifications, we’d love the opportunity to troubleshoot with you and ensure your hearing aids are working seamlessly with your phone. Sometimes, this can be resolved with simple pairing settings or software updates. Please reach out to our Customer Support team (786.526.0602) at your convenience so we can assist you further. Your satisfaction is important to us, and we’re committed to helping you get the most out of your hearing aids. - Ashley, Customer Success Team