hear.comReviews of hear.com

Response from hear.comSep 30, 2026

Dear Mary Anne, Thank you for sharing your concerns. We understand how the different amounts discussed during the process could have caused confusion, and we appreciate the opportunity to clarify. The $98 amount is a temporary holding fee used to reserve an appointment with an audiologist. After the appointment, that charge is dropped and is separate from the cost of the hearing aids and any financing options discussed. We also regret that you felt you did not receive enough information from our team. We strive to make our pricing and process as clear as possible, and we would be happy to review your experience and answer any remaining questions. Please contact our Customer Support Team at 888-780-3450 or [email protected] so we can assist you directly. Curtis, Customer Success Team

Response from hear.comSep 11, 2026

Hello, Thank you for sharing your feedback. Hearing loss can affect people of all ages, including younger adults, and our advertising aims to reflect that. We’re sorry the imagery felt unclear. We appreciate you explaining how it came across and will share your feedback with our marketing team. Curtis, Customer Success Team

Response from hear.comSep 8, 2026

Dear Carolyn, Thank you so much for clarifying! We’re thrilled to hear that you’re happy with your hearing aids and the service you’ve received from our team. We truly appreciate your kind words and support! If you’d like, Trustpilot does allow you to edit your review and update the rating at any time. Most importantly, we’re just glad to know you’ve had such a positive experience with hear.com! Curtis, Customer Success Team

Response from hear.comAug 31, 2026

Dear Dia, Thank you for taking the time to share your concerns. We're sorry to hear about the frustration you've experienced with your hearing aids and the repair process. We understand how important it is to have clear information regarding warranty coverage and repair costs. Unfortunately, we were unable to identify your customer account based on the name associated with your Trustpilot review. We requested additional information through Trustpilot so that we could locate your account and review the circumstances surrounding the repairs and charges, but we did not receive a response. We would appreciate the opportunity to look into this further and better understand what occurred. Please contact our Customer Care team at 888-780-3450 or [email protected] and provide the name, phone number, or email address associated with your hear.com account. Once we're able to locate your information, our team will be happy to review your case and determine how we can assist. We appreciate your feedback and hope to have the opportunity to address your concerns directly. Curtis, Customer Success Team

Response from hear.comAug 24, 2026

Dear David, Thank you for taking the time to share your concerns. We understand this has been a frustrating experience and appreciate the opportunity to clarify the situation. First, we would like to clarify that hear.com does not offer a free trial. We offer a 45-day no-risk trial with a 100% money-back guarantee, which allows customers to return their hearing aids within the trial period for a refund. Our team has reviewed your case and return records extensively. While we did receive a returned package from you, our records indicate that the hearing aids themselves were not included in that return. As such, we were unable to process your request for a refund. This information was communicated to you by our team in April. We understand that you disagree with our records and regret that we have not been able to reach a resolution that meets your expectations. However, our position is based on the documented information associated with the returned package. We appreciate your feedback and the opportunity to clarify this matter. Curtis, Customer Success Team

Response from hear.comAug 11, 2026

Dear Usha, Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've experienced with your hearing aid and understand how frustrating it must be when a device does not provide the improvement you were expecting. We would like to clarify that this Trustpilot page is managed by the hear.com U.S. team. Unfortunately, we do not have access to customer accounts, purchases, or service operations in India, so we are unable to directly review your case or assist with your refund request. However, we have shared your review and concerns with our colleagues at hear.com India so they are aware of your situation. We also encourage you to contact the hear.com India team directly at +91 9205577920 so they can review your case and discuss the appropriate next steps with you. We sincerely hope the local team is able to assist you and bring your concerns to a satisfactory resolution. Curtis, Customer Success Team

Response from hear.comJul 6, 2026

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges your grandfather has faced and understand how frustrating this situation must be, especially given the repeated repairs and the distance involved. We would like to clarify that this Trustpilot page represents hear.com in the United States. Unfortunately, we do not have access to customer accounts or service operations in India, so we are unable to directly assist with your case. That said, after seeing your review, we reached out to our colleagues at hear.com India to bring your concerns to their attention. They have confirmed that a member of their team is actively working on your case and will continue assisting you. If you need to contact the India team directly, you can reach them at +91 9205577920. We sincerely hope your grandfather's situation is resolved as quickly as possible and appreciate your patience while the local team works toward a solution. Curtis, Customer Success Team

Response from hear.comJun 22, 2026

Hello, Thank you for sharing your experience. We're sorry to hear about the confusion and frustration surrounding the return process. We take concerns like yours seriously and would like the opportunity to review your situation in more detail. To do so, we requested additional information through Trustpilot so we could locate your account and investigate what occurred. Unfortunately, we have not yet received a response. Please reach out to our Customer Support team at 888-780-3450 or email us at [email protected] at your earliest convenience. We would appreciate the opportunity to connect with you directly, review your account, and work toward a resolution. We look forward to hearing from you. Curtis, Customer Success Team