HealthyPets.comReviews of healthypets.com

This business is a scam. I placed an order on February 21 and immediately got a confirmation email stating everything was back-ordered with no projected timeline for fulfillment. There was no indication of low stock or out of stock issues when I placed the items in my cart. In fact, many of the items are still listed as in-stock on the website now. The big red flag was that my credit card was immediately charged even though the order was never filled. I emailed customer service on February 29 and again on March 26 to check the status and got no response, just a confirmation that my request was received. I also tried to call customer service throughout March and was unable to get through. I literally sat on hold for over 20 minutes each call before their system just hung up on me. I finally got through in early April, and the agent could provide no timing update for the order and also claimed there was no record of the charge going through (my credit card statement says otherwise). I cancelled the order on the phone and was told that it then had to be sent to "accounting" for a refund. It is now May 4 and it's no surprise that my order was never cancelled and is still marked as pending in my account on the website. The only recourse is contesting the fraudulent charge through my credit card. This company needs to be shut down.

This deserves ZERO stars. I will report to the FTC. I paid for products and never received them!

Never received my order.! They don’t respond to emails or answer the phone. I emailed them over a dozens tines. I used PayPal. I tried to disput the purchase on PayPal, but for some reason it won’t let me. Buyer beware, just because you use PayPal you are not protected!

Terrible service, do not order here, move on. They claim they are working with limited staff, bullshi! They just aren't working at all. Paid for Priority Shipping, nothing, will have to call bank to cancel, If they aren't going to service the people, then they need to shut down until they decide to work.

I ordered a week ago, and the order status still shows pending, but yet they immediately took the money out of my account for the order. I purchased expedited shipping and I'm currently on day 5 with nothing happening. I emailed 2 days ago inquiring about the order and immediately received a canned message saying that I would be responded too in 24 hours - 48 hours later and silence. I wish I had read the reviews before ordering from Healthypets.com. Guess I'll be calling my bank tomorrow and reversing the charge.

They claimed item was in stock. Order still "pending" after many days. Now website says item out of stock. Tried to call to cancel my order after 40 minutes of listening to ads about fleas and ticks, I hung up. Tried to email. No response. Chat doesn't work. The only good thing is they haven't charge me yet

Ordered Andis clippers, said in stock. After a week, my credit card still said pending. Sent them an email and got an immediate response that they will reply within 24 hours. After 2 days no response. Called the listed number and after, oh, 45 minutes got to speak with someone. She said it will be a week until they receive shipment of the product. So I went on their site and wrote a review for the product. There was one 5 star review already listed. I explained my experience with the purchase and customer service, including the fact that it did not show that it is on back order when ordered. So I go to their site a few days later and now there are no reviews for the product. But it does show that it is on back order but will ship when available. Checked my credit card and, uh oh, no longer pending. They cancelled my order, LOL. I guess they do not approve of bad reviews LOL.

I placed an order over a month ago. Never got a confirmation but they took the 34.95 out of my account immediately. They have not returned any of my emails as I have emailed them 3 times. DO NOT ORDER FROM HEALTHY PETS!! Its a scam!!