HealthyPets.comReviews of healthypets.com

Same as other reviewers. Ordered 4/30 and it said 4-6 days to ship. Never received items and no response from 2 messages sent. Lucky they can't get my payment of $50 until they process order which it appears will not happen. NEVER AGAIN.

No order, no refund, no nothing. Calling gets lip service, but no results. They owe me $50.+. Obviously will never do business with them again. It’s been many weeks.

Order placed on April 26, 2020. Shipping was estimated 4-8 days and was supposed to ship within 24 hours. I email them on May 5 asking to cancel the order because it had not shipped yet. I receive an automated reply saying I'd have a response within 24 hours. I never received a reply and my order was not canceled. Order finally ships May 16.

Placed an order and was charged twice. Tried contacting the company but no response. I disputed the double charge and was refunded by my bank. The bank told me they would receive a charge back fee of $35. GOOD! They deserve it. Absolute terrible company to do business with. Find another source.

Placed an order for $166 on April 22 for Andis clippers and blades. Their website claimed the items were in stock (and were out of stock everywhere else, which is the only reason I ordered from them). I paid through PayPal since I assumed I was protected against fraud from a company I hadn't heard of before. I called over a week ago - 3 weeks after ordering) to check on the status as I had received no product and no shipping notification. After being on hold for over an hour, I was told they were out of stock, and that the agent would check to see when the item would be in stock and get back to me. Over a week later and no update. Went to cancel/dispute the PayPal transaction and can't since it's still "pending" (the money is out of my account, but hasn't been sent to them yet). PayPal told me that I would need to contact them and have them cancel the transaction on their end. After another hour on hold, I was hung up on. I am on Minute 10 of my 2nd attempt to speak to an agent. We'll see if I get my money back - I'm not holding my breath, and know better than to pay through PayPal again. Will NEVER order from this company again.

I placed an order on April 17th. My card was charged within a few days of the order and I recieved a confirmation email that promised an update once the item was shipped. Well, almost a month later and I haven't received any updates on the status of my order. I sent an email to their support team on May 4th. Over a week later and no response, not even to apologize and explain the delay. I'm willing to be patient, I understand there is a global pandemic going on, but to receive no response or updates at all is very concerning. I sent a follow up email and will be issuing a chargeback if they do not respond in a timely manner. Will not order from them again. Order and shipping delays are understandable, complete lack of communication is not.

Do NOT order from this company. I needed a few items that were out of stock locally. I found them reasonably priced on this site and placed an order on the morning of April 8. Per their website, my order should have shipped the day it was placed. I even paid extra for expedited shipping. On April 13, my order was still showing as "pending" and no tracking information was available. Naturally, they'd already charged my credit card. I emailed them to inquire and received a canned response, telling me to expect a reply within 24 hours. In the meantime, I've attempted to reach them via telephone (always puts you on hold and then hangs up on you) and chat, which places you in a long queue and then disconnects. It's now May 13. It's been FIVE WEEKS and my order still shows "pending" on their site. I've received no reply to any of my contact attempts. I will be filing a dispute with my credit card company this week.

I wish I would have checked this before I ordered from them ! I waited for over 2 months for my order witch claimed to be in stock ! When I was finally able to contact someone in the customer service they told me it was back ordered and will be sent out in a month !! Asked for my money back repeatedly and still have not got it . Now I get an email saying the order was canceled but still .....where is my money . They deserve ZERO stars ! Major scam ! I will report them . Please do not fall for this like I and many others have .