HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
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Mental Health
Excellent
2,418 approved reviews, newest moderated first
Sarah P.
As a provider this platform is not user friendly. My first patient couldn’t connect to video.
Response from HeadwayAug 1, 2026
Hi Sarah, We're sorry to hear your first experience wasn't a smooth one — that's not the start we'd want for anyone. We'd like to make sure you have everything you need to get going. Please reach out to our support team here and we'll help get things on track: https://care.headway.co/contact – Adam
Stephen M.
The AI assisted EHR is very useful and makes my documentation simpler. I didn't ding the stars but getting on-boarded with insurance companies is tedious but I think that is because of the insurance companies. It would be great to get Tricare on board! Overall Headway has proven to be of great value to my practice.
Response from HeadwayAug 1, 2026
Hi Stephen, Thank you for this thoughtful feedback! We're glad the AI-assisted EHR has been making documentation easier. We hear you on the insurance onboarding process and on Tricare — we'll make sure that request gets to the right team. – Adam
Drfoger
Love the ease of getting credentialed, getting clients, and submitting insurance claims.
Response from HeadwayAug 1, 2026
Hi there, Thank you! Credentialing, client connections, and claims — we're glad all three have been easy for your practice. We appreciate you sharing this. – Adam
rhethcoxgmail.com
the support is always top-notch. in fact, this may be the only platform I use that has proactively reached out to me about things that might be problems in the near future with insurance details etc. my only small gripe is that it is too easy to get signed up with headway under multiple email addresses from different providers - can be a headache until you realize it and get it sorted.
Response from HeadwayAug 1, 2026
Hi there, Thank you for this! Proactively reaching out about potential issues before they become problems is something we care a lot about — we're glad that's come through. We also hear you on the multiple-account headache and will make sure that feedback gets to the right team. – Adam
Stephanie L.
I like Headway because I can see ANY of my clients through the platform. My insurance clients, and my private pay clients. The AI is far superior to that of other platforms because it doesn't make inaccurate assumptions about what was talked about.
Response from HeadwayAug 1, 2026
Hi Stephanie, Thank you for this — "far superior" is exactly what we're aiming for with the AI notes. We're also really glad the platform works for all your clients, regardless of how they pay. We appreciate you sharing the specifics! – Adam
Ken B.
I absolutely love this platform. Definitely the best out there!
Response from HeadwayAug 1, 2026
Hi Ken, "Absolutely love" and "best out there" — thank you! That means a lot to us. We appreciate you sharing it. – Adam
Tracey J.
I was having technical issues and I contacted Support. It was fixed within the hour, so that I was able to see my clients. I was very happy with the support I received and the timeliness of it.
Response from HeadwayAug 1, 2026
Hi Tracey, Thank you for sharing this! We're so glad we could get your access sorted quickly so your clients weren't impacted. We'll make sure the support team hears this. – Adam
alejandrasoto
You get a response right away !
Response from HeadwayAug 1, 2026
We're happy to hear about your prompt response experience! We appreciate your positive feedback.