HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
2,418 approved reviews, newest moderated first
Christine Del R.
Quick response and addressed my question, allowing me to complete my work in a timely manner without hassle.
Response from HeadwayAug 5, 2026
Hi Christine, Thank you for taking the time to share this. We're glad the support experience was helpful and that you were able to complete your work without hassle — that's exactly what we aim for. – Adam
Shannon H.
The connection lagged a bit. I would REALLY like to see note templates to make documentation MUCH simpler. Simple Practice offer this for clinicians and I’d love to see something similar within Headway ASAP. My onboarding support person, Chris is fantastic!
Response from HeadwayAug 4, 2026
Hi Shannon, Thank you for this honest feedback. Note templates are a great suggestion and we'll make sure it gets to the product team — we hear you on wanting simpler documentation. We'll also look into the connection experience. And we're so glad Chris has made onboarding a good one! – Adam
Ann
Better human interaction with agents in the USA preferred but likely not cost effective. More options to do so would be very welcome. Helping support therapists to advertise their services and specialties would be wonderful. I enjoy the professionalism and accuracy of Headway and now plan to grow my practice as a Headway provider!
Response from HeadwayAug 4, 2026
Hi Ann, Thank you for this! We're really glad the professionalism and accuracy have been working well, and we're excited to hear you're planning to grow your practice with Headway. Your feedback about support accessibility and helping therapists highlight their specialties is well noted — we'll make sure it reaches the right team. – Adam
Sunshine Collective T.
Starting a private practice can be overwhelming, but Headway has helped make the process much more manageable. The platform is user-friendly, credentialing has been straightforward, and I've appreciated how responsive the support team has been whenever I've had questions. Scheduling, insurance billing, and documentation are simple to navigate, allowing me to spend more time focusing on what matters most—my clients. I've also been pleased with the client referrals I've already begun receiving. I'm excited to continue growing my practice with Headway and would gladly recommend it to other clinicians.
Response from HeadwayAug 4, 2026
Hi there, Thank you for this — we're really glad Headway has helped make building your practice feel more manageable. Hearing that scheduling, billing, documentation, and referrals are all working well is exactly what we hope for. We're excited to be part of your practice's growth and appreciate the recommendation to other clinicians! – Adam
Jasmine - L.
Overall, Headway is a valuable platform that offers reasonable rates for assistance in getting paneled and handling billing with private insurance plans. I've found the customer service team to be responsive and the onboarding process to be reassuringly simple. I have recommended Headway to colleagues that are interested in building their private practice. I've appreciated the amount of referrals I've received from Headway that has led me to needing to start a waitlist for the first time since opening my practice four years ago.
Response from HeadwayAug 4, 2026
Hi Jasmine, Thank you for sharing this — a waitlist for the first time in four years is a wonderful milestone, and we love being part of that story. We're glad the platform, billing support, and referrals have all been working well, and we're grateful for the recommendations to your colleagues. – Adam
customer
Great onboarding experience, credentialing process is efficient. Easy to navigate platform.
Response from HeadwayAug 4, 2026
Hi there, Thank you! Smooth onboarding, efficient credentialing, and an easy-to-navigate platform — that's exactly what we aim for. We appreciate you sharing this. – Adam
Jenny D.
Headway has been a great way for me to get referrals and bill insurance for therapy sessions. They are always there when I need help or have a question.
Response from HeadwayAug 4, 2026
Hi Jenny, Thank you for sharing this! We're really glad Headway has been a good fit for referrals and billing, and that the support team has been there when you need them. We appreciate you taking the time to say so. – Adam
sslanskygmail.com
I have been charged over 600 dollars in the past month for sessions that I had over a year ago. The headway website is confusing and difficult to navigate. There is no actual person to speak with, you have to deal with someone online. Customer service is awful. I wish I didn't need this therapist as badly as I do. If I didn't, I would stop so I didn't have to deal with this company anymore.
Response from HeadwayAug 4, 2026
Hi there, We're sorry to hear this experience has been so frustrating. We understand how difficult it can be when billing updates for past sessions arrive unexpectedly and when reaching a real person for help feels difficult. We take both concerns seriously — please reach out here so our team can look into the billing details directly: https://care.headway.co/contact – Adam