HeadwayReviews of headway.co

Response from HeadwayAug 13, 2026

Hi Zack, "On a scale of 0-10, Headway gets 11" — that made our whole day. Thank you so much for sharing this! We're really glad the experience since joining in April has been everything you hoped for, and we'll make sure your kind words reach the whole team. – Adam

Response from HeadwayAug 13, 2026

Hi Mercy, Thank you for the enthusiasm — "I love Headway!" is wonderful to read! We hear your frustration about the 30-day billing limitation when cards lapse — that's a real pain point and we appreciate you flagging it clearly. We'll make sure it reaches the right team. – Adam

Response from HeadwayAug 13, 2026

Hi Tabatha, Thank you for sharing this! We're glad the team was able to address your credentialing concerns quickly — that's exactly the kind of attention we want providers to experience. – Adam

Response from HeadwayAug 13, 2026

Hi Ginna, Thank you for sharing this! Quick responses and resolved issues — that's exactly the standard we hold ourselves to. We appreciate the kind words. – Adam

Response from HeadwayAug 13, 2026

Hi Tammy, We're sorry to hear the EAP session process was frustrating — having to rely on our team to complete something you expected to be able to do yourself isn't the experience we want. We hear this feedback and will make sure it reaches the product team. If there's anything else you need, our support team is here: https://care.headway.co/contact – Adam

Response from HeadwayAug 13, 2026

Hi Joram, Thank you for sharing this! Feeling a sense of relief after just one visit is exactly what we hope care through Headway can provide. We're glad the connection and communication with your therapist made such a difference from the start. – Adam

Response from HeadwayAug 13, 2026

Hi Anny, Thank you for sharing this! We're glad you were able to connect with a real person and get your concern resolved quickly — that's exactly what we want the experience to be. – Adam

Response from HeadwayAug 10, 2026

Hi Ralph, Thank you for the feedback. We understand how frustrating it can be when technical issues — like messages not appearing or sessions not starting — get in the way of care. We also hear your concern about how we communicated across different contact methods. For privacy reasons, we can't discuss account-specific details publicly, but please reach out through our support channel so the right team can make sure these issues are fully addressed: https://care.headway.co/contact – Adam