HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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2,418 approved reviews, newest moderated first
Olga De A.
Headway customer service is very responsive and helpful. The only issue is that sometimes you have to wait to get their help.
Response from HeadwayAug 15, 2026
Hi Olga, Thank you for sharing this — we're glad the support team was able to help. We hear you on the wait times, and we're always working to make it faster to connect with a specialist when you need one. – Adam
Tyler W.
I have severe lifelong depression and my 8 year medication coverage lapsed. This was listed as an option under my health insurance. I was rescheduled once then completely ghosted the second time. The reason they gave was paperwork wasnt filled out but thats a lie. Know what isnt a lie? I desperately needed help and i was left to battle my brain that was completely frying under its own sudden medication stop. If you are someone who needs help this is not the place. And to headway? Do better
Response from HeadwayAug 18, 2026
Hi Tyler, Thank you for sharing this, and we're deeply sorry to hear about the experience you've described. We take concerns about provider communication and access to care very seriously. Because this involves sensitive, account-specific information, we are not able to address the details publicly. Please reach out to our support team so the appropriate team can review your concerns directly: https://care.headway.co/contact – Headway Support
taverasericaol.com
Excellent support
Response from HeadwayAug 14, 2026
Hi there, Thank you for sharing this — we're glad the support experience was quick and helpful. We appreciate you taking the time to let us know. – Adam
mommasboysgmail.com
solution to billing issue was quick
Response from HeadwayAug 14, 2026
Hi there, Thank you for sharing this — we're glad the billing concern was addressed quickly. We appreciate you taking the time to let us know. – Adam
Jeffrey S.
Headway provides credentialing quickly with most insurance companies and the platform is easy to use and provides the necessary format to complete notes and treatment plans easily. They also pay better than other platforms/
Response from HeadwayAug 14, 2026
Hi Jeffrey, Thank you for sharing this — we're glad the credentialing process, platform tools, and documentation format have all been working well for you. We'll keep working to expand our insurance network and continue improving the experience. – Adam
Dee C.
awful experience - states insurance is inactive when it's not
Response from HeadwayAug 18, 2026
Hi, We're sorry to hear about this experience — being told your insurance is inactive when it isn't is genuinely frustrating, and we understand how that can affect your care. Because this involves account-specific insurance information, we'd like our support team to look into it directly with you: https://care.headway.co/contact – Adam
Mark
I feel I connected with my counselor and she understood and quickly pointed out what was needed.
Response from HeadwayAug 14, 2026
Hi Mark, Thank you for sharing this — we're glad to hear you felt a real connection and that things moved in a helpful direction quickly. That means a lot. – Adam
Camellia C.
The team members are always very helpful, even when the problem is complicated & it takes a little longer. They've gotten faster with replies which is great.
Response from HeadwayAug 14, 2026
Hi Camellia, Thank you so much for sharing this — it means a lot to hear. We know that some questions take more time to work through, and we're glad the team has been able to be there for you when they do. We appreciate the kind words and the feedback on response times. We'll keep working to make that experience even smoother. – Adam