HeadwayReviews of headway.co

Recently, I had a 60-minute session with a client who has insurance. At the time of the appointment, the client had a $0 copay and a payment method on file. Unfortunately, by the time I went to confirm the session, the payment method was either missing or no longer valid. Headway would not allow me to confirm the session, stating that the client needed to have a valid payment method on file. Not only was I unable to confirm the session, but I also ended up not being paid for a session I had already conducted, one that insurance would have covered. I have a busy practice, in large part because of my specialty, and I see a substantial number of clients through Headway. So the amount of money itself was not the issue. What concerns me is the principle behind this policy. It does not seem reasonable to financially penalize the clinician for Headway's inability to collect a copay or maintain a valid payment method on the client's account. The clinician provided the service, the client had insurance coverage, and the claim should otherwise have been payable. In my view, shifting that financial burden to the clinician is simply not right. If there is an issue with a client's payment method or Headway is unable to collect a copay, there should be a mechanism to address that issue with the client without making the clinician absorb the cost of a session that was otherwise covered by insurance. I would hope that Headway will reconsider how situations like this are handled. The issue is not the amount of money, it is the fairness and integrity of the process and ensuring that clinicians are not penalized for circumstances outside of their control.

You can't get anyone live on the phone for support. Email support can take a day to weeks, or never, to have the problem resolved. there are no referrals. I only use them bc it is great for insurance and EHR

Everything is there that I need to have an efficient and professional practice - the scheduler, your billing, the transcription AI, the templates and consents. I have had problems with "technical" issues, but the support staff have always help me work it out.

Very easy process.

I am very glad that I got support from a human since the answer I got using the help section was incorrect.

I appreciate headway for giving me a great platform to complete my visits, and helping me with all my billings, and clerical work.

I am enjoying working with you, but I wish you would have more zip codes up to 5 to target and market my practice. Headway should make attempts to market therapists regularly (randomly) in underserved and high need areas. You also need to improve delete options to remove former potential clients from dormant lists.

Hi, I have submitted countless claims to get in touch. No customer service phone number to call, and my insurer/provider can't even getting touch with a person. I am very frustrated and disappointed how headway has been treating me. Headway put the wrong provider and tax ID on the claims and needed to resubmit them because my insurance did in fact cover the cost. My provider is ignoring me at this point and my insurer is trying to get in touch with her and headway. They submitted claims a year later that was "billed incorrectly". They were billed under the wrong provider and tax ID!! I had to provide the same information countless times and had to repeat myself more than I would like. I feel like I am talking to a wall at this point. Stay away from this company provider or client. My insurance stated this has been happening constantly with headway and no valid way to get in touch. Every time someone responds o this claim asks me more questions that I have answered so many times just to wait another 3 days. THIS IS AWFUL!!!! Of course they respond “contact us” umm thats what I have been doing! So in reality headways wants me to make a ticket yet again smh