HeadwayReviews of headway.co

I do not like that there is no number you can call or that customers can call for issues. Everything has to be resolved with a ticket that takes way to long. Also, I continue to get referrals for EAP even though I am not credentialed to accept EAP plans. I figure Headway employees should know this. Also, the medication portion of the chart is not working, when I click on it or try to enter dates it 99% of the time gives me an error and kickes me out of the chart.

Quick responses from support when I have questions

Headway will not advocate for you when there is a discrepancy in billing, in my case specifically a cancellation fee set by the provider. My provider, Nina Batista, has a 48hr cancellation fee policy (which is disclosed). My original appointment time was rescheduled by the provider without checking with me if there was a conflict in my schedule with the new date. I realized the appointment was rescheduled to a time I was not available so I canceled the appointment 47hours and 56min ahead of time. Because I was 4 min off from 48 the system automatically charged me her $200 cancellation fee. I asked Nina Batista in several messages to please consider a refund since I was only 4min off from an appointment I never agreed to she never responded. I asked Headway for help and they said they cannot. So I am out $200 and never even had one therapy session. Use a different platform that is fair as far as billing, there are 100s of different platforms to choose from, Headway is not a good one.

Kate was patient, professional and courteous. She took the time to understand a challenging issue and worked diligently to help resolve it. I greatly appreciated her knowledge, responsiveness and support. She did an excellent job and provided outstanding service.

Headway is an efficient and practical platform for providers and clients. It’s Customer Service takes care of any problem with efficiency and in a very timely matter. Headway also offers a wide variety of providers for the varied clients who are seeking therapy.

Very interactive and informative....

I have in only two sessions feel so much better. I am glad with the therapist and feel we have connected.

Customer support is always very patient and kind.