Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
headway.co
Website
headway.co
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Getting referrals is scarce. I get fewer than 2 referrals a month.
Response from HeadwaySep 15, 2026
Hi Patricia,
Thank you for the feedback and for being part of the Headway network for the past few years!
I hear you on referral volume — we know that's a top priority for many of our providers, and I want to make sure this feedback reaches our referrals team directly so they can look at your case specifically.
We appreciate you sharing this, and we're always working to improve how we connect providers with clients.
– Adam
JW
Jody W.
Headway is the worst platform as a provider
Headway is the worst platform as a provider (I am a psychiatrist). I found out they have a stated policy of "self serve" which means if there is a glitch YOU fix it even though they could do it in minutes and it may take you hours and often it is their mistake. Stay away. I wonder if what they do is even legal. They treat you like an employee not that they are a vendor and you are using their services. INSHITIFICATION at its finest!
Response from HeadwaySep 15, 2026
Hi Myra,
Thank you for taking the time to share this feedback, and I'm sorry to hear about the frustration you've experienced with billing corrections on your account. That is not the experience we want for any of our provider partners.
I can see our support team is already helping you with this, and I'll be sure to pass your feedback along internally so we can look at ways to make the billing correction process smoother for our providers.
We appreciate you bringing this to our attention.
– Headway Support
HN
hrobbinswmsd.net
I love working with Grace
I love working with Grace. She is amazing and always knows just how to help me in hard times.
Response from HeadwaySep 15, 2026
Hi there,
Thank you so much for sharing this — it means a lot to hear that Grace has been able to support you through hard times.
We're grateful to have her as part of the Headway community, and we'll be sure to pass along your kind words.
Wishing you continued progress on your journey!
– Adam
AS
Autumn S.
Headway is a mixed bag
Headway is a mixed bag. It is nice to have the insurance reimbursement claw-back protection and to be able to panel with several insurance companies without much effort. On the other hand, the reimbursement rates aren't as high as with self-credentialing. Headway also has some elements that are annoying - like requiring EXTENSIVE notes, pressuring you to close notes within 2 days, and pushing you to send clients assessments before every session. Also, lately, I've had frequent issues with logging into my account, related to the 2-factor authentication.
Response from HeadwaySep 15, 2026
Hi Autumn,
Thank you for the thoughtful, balanced feedback, and for being part of the Headway community these past couple of years. We're glad the claims protection and multi-payer credentialing have been working well for you.
I also want to acknowledge the friction points you called out. Documentation requirements, note-closure timing, and pre-session assessments are intentional parts of how we support compliant, high-quality care, but feedback like yours is exactly what we use to look for ways to make those steps lighter for providers — I'll be passing this along to our product team.
I also saw you'd been dealing with a two-factor authentication issue that was blocking your portal access. I'm glad our support team was able to get that resolved, and I'm sorry for the disruption while it was ongoing — we're looking into what caused it so it doesn't recur.
If reimbursement rates on any specific payer are a continued concern, we're happy to talk through your options directly.
Thanks again for taking the time to share this.
– Adam
RM
Ricky M.
the support staff has been very helpful…
the support staff has been very helpful and go the extra mile to ensure ones experience is enjoyable and satisfying.
Response from HeadwaySep 15, 2026
Hi Ricky,
Thank you so much for the kind words! We're thrilled to hear our support team went the extra mile to make your experience enjoyable and satisfying.
We'll be sure to pass this along to the team — feedback like yours means a lot.
Thanks again for being part of the Headway community!
– Adam
CR
CRC
I had a lot of questions she was able…
I had a lot of questions she was able to answer
Response from HeadwaySep 11, 2026
Hi there,
Thank you! Glad we could get all your questions answered.
– Adam
MA
Marcy A.
When I share headway has been open to…
When I share headway has been open to my needs as a provider
Response from HeadwaySep 11, 2026
Hi Marcy,
Thank you! So glad we've been able to stay open and responsive to your needs over the years.
– Adam
CL
clinic
Some billing issues
I have been having a few billing issues with headway
Response from HeadwaySep 11, 2026
Hi Jennifer, thank you for sharing this. Billing questions can be frustrating to work through, and we want to make sure everything is squared away on your account. If there's anything still unresolved, please reach out to our support team directly so we can take a closer look: https://care.headway.co/contact – Adam
