HeadwayReviews of headway.co

I have been charged for services already paid several times! They don't have live customer service so it takes weeks of back and forth with emails to get anything resolved. I will never work with a company that uses Headway ever again

This company cares more about money than people. Made an appointment same day and I had to cancel and I get charged 100 dollars for not cancelling within 24hrs. How do you cancel an appointment made the same day. My PCP got back to me and I didn’t need their service anymore. I cancelled as soon as I could. At least 2 hours prior. I’m going through some real medical issues and that 100 dollars could have really helped pay for other tests that are needed. This company causes more mental health issues than helps.

I would give this place a zero stars if I could! I'm a mental health provider and headway has been an absolute nightmare to work with. They are complete scammers! I guess I shouldn't be surprised, since they are owned by the same people as ZocDoc. Do not trust headway with any of your patients information! As soon as you put your patient information into their system, those patients no longer belong to you because headway takes them! So by default they're making you their employee and taking over your practice! Headway makes your client sign consent forms with them instead, and then they start blasting the client's email accounts with different emails literally daily; in addition, they will email the clients and encourage the clients to book with other therapists on the platform if they see that no billing has occurred on that client's profile for over a week! Harassing clients and causing stress for the therapist!! They literally steal your clients right from under you as soon as you sign up with them and as soon as you put that client's information on their platform! Do not use this platform! Also, If you charge a client a cancellation fee, for example, because the client was a no-show headway will email you and try to bully you and tell you what to do and how to run your practice. Again, they are supposed to be JUST billers! They have managed to overstep their boundaries in so many ways and are now trying to haul in the cash for themselves on the backs of therapist and clients! They try to tell you how to run your practice, they email your clients and tell them to book with other therapists and the platform just so they can bill... this platform is absolutely terrible. Frauds! They are also terrible when it comes to billing, they always bill the customers incorrectly and then send random emails saying they made a mistake. It's just a mess! Also, as a therapist the clients that have signed up through headway have never been a good fit! And no matter how much I refine my profile, they send clients that are really difficult to work with or have anger issues or are just not a good fit. Headway has NO phone number, so there's no one to talk to! Also, if a client calls to complain to them about billing or anything else they will refuse to give you the clients information even though it's your client! And how are you supposed to help the client if you don't know who the client is!? It's literally insane, this platform is insane. Just stay away, do yourself a favor and stay far away from this place. I've now completely transitioned out, and I've brought my billing in-house and I sleep so much better at night.

Do not work here!! I am a provider at headway and they do not pay on time. The last pay period was not received and they blamed it on the processor and at the end of the day said it was resolved and we will receive our money. The money hasn’t shown up and they have it listed as paid. Safe yourself the headache.

I was billed for services I did not recieve. I booked an appointment on line. Then recieved an email that the appointment I scheduled was not available, so I cancelled appointment on line, Then I got billed for appointment cancellation. This is pure BS

Worst experience of my life. My ex partner and I tried it twice and he was alone with her for 10 mins and had her convinced it was all me. Nothing about his abuse emotional or mental or his pathological lying and cheating. She told me I needed to do more. I have CKD working a full time job and full time school and driving about 3-4 hours a day. 2 back and forth to work and home visits. I work in the field also. He gloated after the session. I made another one to give the lady or young woman another chance and I was on bedrest. My partner was awake but didn’t wake me up for the session. The counselor said I will charge you $75 for missing the appointment. She charged me not him $106 dollars for an appointment he didn’t wake me up for!! I wanted someone to be honest and ask why would you stay with someone who had cheated and lied to you? Instead I was put down made to feel like I wasn’t doing enough while he played video games daily worked 7.5 hours I gave him a ride back and forth to work at 11 pm at night when I had to be up by 6:30. He was awful to me and just because someone doesn’t speak infront of a counselor doesn’t mean they don’t when the counselor isn’t around.

I am a mental health therapist and had a thriving practice until Headway. I utilize Headway for billing and insurance credentialing. I have been with Headway for over a year. I am an LCSW and pride myself in building trust with my clients. Over the past year, Headway has caused my clients and myself an incredible amount of stress. First, Headway told my clients that they were "covered by their insurance" and had "little to no copay." My clients and myself believed Headway that their insurance covered their sessions. Headway did their "verification process." My clients would not have proceeded with weekly or biweekly sessions if they had known the sessions were not covered. Out of nowhere, my clients started receiving surprise bills for enormous amounts of money (months of sessions at approximately $150 a session were billed). My clients pleaded with me to help and I desperately contacted Headway regularly. They did nothing and there is no phone number to reach them. Meanwhile, more and more of my clients started receiving surprise bills and Headway would just send me automated emails saying there was a mistake and my clients will have to pay. They also state in the emails, "sorry, we know this is a headache." Then, in late April 2023 Headway tells me THEY (Headway) made an "error" and my BCBS clients are not covered and I will have to "end therapy" with these clients or they will pay out of pocket. I was informed without any explanation that I will no longer be able to see Blue Cross Blue Shield clients or take new clients with this insurance because of "their error." I tried many times to get answers. They ignored my emails or sent an automated response. To this day I do now know what the error is. They cause more mental health issues for clients and therapists.

Not only a bad customer service experience but bad interview/job experiences as well. Potential clients and therapists beware!