HeadwayReviews of headway.co

CONS: I dislike there is not a designated support person to ask questions, I dislike how when you try to generate an email to ask a question you must chose one of several pre-written topics. There is no “other” for questions that do not fall in those categories. I dislike there is not assistance with marketing. PROS: I like the efficiency of the platform, & the ease with which patients can be added or invited. I like that payment is received on time & I like there is not any micro managing. I like not having to deal with insurance companies & I like being able to make my appointments with patients as short or as long as necessary. I am very happy with Headway & I would recommend to any colleagues. It has been slow to grow & I hope Headway is able to do more marketing in the Southwest…Everyone I talk to about Headway does not know what it is. Thank you

Headway is an insurance biller that makes the billing process easy and efficient. They continually improve their services to make sure that their customers have the best experience possible.Communication needs improvement. I have recommended Headway to colleagues.

I started working with Headway about 3 years ago and they have really helped to grow my private practice. I was finally able to take on clients who wanted to use their insurance and headway has really handled everything in regards to the Insurance piece. This has really allowed me to fully immersed myself and engage with my clients. I also feel that the support through Headway goes above and beyond and I never feel that I am in limbo working with Headway. I’ve recommended this too many of my colleagues, who have also participated in using Headway as well.

Headway has been helpful and getting my billing issues resolved. I recently got a new customer service rep. That’s great to work with.

Headway is a great panel that has helped me grow my practice. Fast and stress free onboarding and credentialing process. Great and simple payout process that is stress free, since I do not have to deal with insurance companies. I love the convenience it provides my clients to choose between in-person or online sessions, its ability to provide a free cost estimator tool for clients to check their insurance’s mental health coverage, and most especially the opportunities for clients to schedule their appointments in real-time, removing waiting periods.

Headway makes it easy for me to run my own business. It takes the stress away from credential with insurance so I can see clients and make a difference.

User friendly platform. Easy sign up of new clients.

Great company! They are always working on ways to improve the growth of the company as well as those who work with them (ie, providers and therapist). They have been great about sending referrals which has helped me continue to build my business!