HeadwayReviews of headway.co

This platform is fairly easy to navigate, but there are too many emails. I get an email about the link to join my Telehealth appointment, a separate email about how much the appointment will cost, and then random emails now and again. If the emails with the link and the costs could be condensed, that would be ideal. I don't know if this is controlled by Headway or individually by my provider, but the payments are never routine. I have sometimes gotten an invoice weeks after an appointment and other times a day before the appointment. They should be more regular. If the provider does it, that system should be changed and it should be regulated by Headway.

It’s always great, the customer service with headway is very helpful, understanding and easy to receive resolution or at least moving forward information. I don’t give fives because nobody’s perfect.

My therapist is awesome! I'd highly recommend her.

Very efficient.

Communication is great on my appointments, any updates of cost due to insurance changes, and easy to log on and change my payment information. Headway makes getting help ease and less intimidating. I feel supported and I feel comfortable knowing that my information is being kept confidential.

Easy to use, my therapy appt reminders and payments all happen automatically!

It is easy to use and understand and keep track of my payments and deductibles.

this place is amazing! Ms. Crossley will sit there and listen to me babel for an hour and its only $20! I couldn't pay anyone else in the world to that for $20. I'd have to pay thousands for anyone else, plus they'd probably tell me to quit after the first ten minutes.