HeadwayReviews of headway.co

Response from HeadwaySep 23, 2026

Hi Georgina, Thank you so much for this wonderful review! We're thrilled Headway has taken the billing and insurance hassle off your plate, and that our team has been there to support you when needed. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Connie, Thank you so much for sharing this! We're glad the ongoing improvements have been noticeable and appreciated. We also hear your suggestion about phone access to a rep — we'll pass that feedback along. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Marna, Thank you so much for the kind rating! We're glad our customer service and the platform's ease of use have been working well for you. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi David, Thank you so much for this thoughtful review! We're glad our communication, rate transparency, and helpdesk/billing responsiveness have been working well for you. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Eva, Thank you so much for sharing this heartfelt review! We're so glad Krissy has been able to support you through difficult times, and that your Cigna coverage made care more accessible. Being able to reach out for help from home is exactly what we hope Headway can offer. Thanks for recommending us! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Marian, Thank you so much for the kind rating! We're glad our team's response time worked well for you. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Virginia, Thank you so much for sharing this! We're glad our support team was quick and helpful. We also hear you on the treatment-plan upgrade process feeling confusing, especially with the recent changes for expired TPs — we'll pass this along so we can improve the guidance around that. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Lori, Thank you so much for sharing this! We're so glad the team was able to work through the insurance verification discrepancy with you collaboratively, and that the process felt polite and solution-oriented. Thanks for being part of the Headway community! – Adam, Headway Team