HeadwayReviews of headway.co

I found a therapist I want to work with, but they use Headway for insurance billing, and for some reason Headway is saying my insurance plan is inactive. I submitted a support ticket letting them know this is incorrect, including photos of my insurance card and a reference number from my insurance company verifying that my plan is active. Headway says that support tickets are responded to in 4-5 business days, but it has been 3 weeks and I still have not heard anything. This has slowed my therapy progress, since I'm worried about having sessions that I can't afford out-of-pocket. Headway doesn't have any kind of support line to talk to someone, so I'm just waiting in limbo. This is incredibly frustrating to not at least give me some kind of communication to let me know they are short-staffed and will take longer, or any kind of estimate for when they might be able to fix this issue. Shows a complete disregard for the humans who use their platform.

I've had a great experience. I've been able to use my client's insurance plans with ease and I've gotten some new clients.

Completely outrageous!!! I’ve had the same insurance for multiple years at the start of the year Headway wrote me and told me they could not verify my insurance and I needed to call my insurance provider. 45 minutes on the phone with my provider to find out that headway, never even tried to verify my insurance! When I wrote them back, I got the most moronic person ever who responded saying that they can’t verify insurance for surgeries??? WHAT SURGERY??!!? They refused to acknowledge anything or deal with me at all because they somehow decided I was looking to have surgery verified on my own not as a physician??? The absurdity and the insanity is off the charts!!

Headway has transformed my private practice. I am so pleased with the prompt customer service and user friendly platform.

The ease of using the site and the helpful staff have been a blessing. This year, I plan to increase my practice and I am thankful to have Headway help me with the process.

The platform is easy to use. The rates are fair. Customer support has been quick and useful. The templates for notes and treatment plans make this part of the job quick and easy.

Headway is easy to use. It is easy to become credentialed with insurances and they have people available to walk you through the steps in the beginning. If you aren't bringing your own clients there are not a lot of referrals from Headway so they could improve the client referral process.

I love the idea of the company monitoring my business for me