HeadwayReviews of headway.co

I would give you 5, but an issue that never got resolved was my client canceling their session as their insurance and not yet been verified. Headway said they would cover the cancelation fee and the initial person I spoke with on support confirmed this but then Megan who I continued to work with after was not helpful and kept like forgetting what my situation was so I just gave up. If the employees aren't all going to be on the same page about something, I don't think it should be offered at all. I never received my $60 cancelation fee and there is no way to search back to my chat messages.

very helpful caring professional

Love the new AI for notes!

Quick and throughough response

User friendly and accessible tech support!

Acknowledged my concerns about the awful rates of Smart Health that will be coming by the end of the year. Have you actually compared those rates to all other rates?

Headway provides a great platform. Having said that their customer service is very poor. There isn't a way to speak to anyone on the phone, the contact form on the site for therapist is confusing and limited and their email response time is either very long or they never respond with an answer.

This far, I've had an excellent experience with Headway. All the channels of communication make it a smooth transition from Residency to LPC for credentialing. I appreciate the incentives that helps me to know Headway's got my back as I continue becoming a therapist who desires change for her clients!