HeadwayReviews of headway.co

Well played, Headway. I managed to resist the call of the VC programs for some time. After watching them, I finally thought Headway might be different. They were supportive and helpful in getting started up - and other than prolific over communication, I was settling in. Some therapists out there warned us - these companies will bring in clinicians and then slowly start to squeeze them the reduced rates and increased fees. I thought they might just be paranoid. Turns out it’s not paranoia if they are really out to get you. This week we got the news that clincians are going to lose $10 per *session* for their “marketplace” fee. There was not a discussion or a warning, just a big giant “you will respect my authority”. This was my mistake for trusting a company like this. I am in the process of changing this. It’s not worth the price anymore

Everything is going great, except I had a poor visual connection during the last session. I was on a strong signal, so I'm not sure what caused the interference.

Most of your therapists do not hold themselves accountable… Most recently David Selengut in Passaic NJ His sessions became too loose and started imposing his own Religious beliefs on me…

Clear information so I can determine my next steps.

I misread the first questions! Everything is great with my secessions!

Common Complaints: Clients and providers report frustrating insurance verification errors, unexpected billing charges or incorrect co-pays, and difficulty reaching responsive live customer support when payment issues arise. They require a deposit but claim they don't, bill you before billing insurance and claim they know what clients will owe when verifying insurance yet DO NOT provide that information up front and prior to appointments. Total lack of Transparency. They require a payment method to be kept on file and bill what they want , they do not provide billing explanation of benefits BEFORE charging you and are not transparent and truthful about where and how to view bill. They have full knowledge that their home page implies otherwise and misleads some clients by implying you may have as low as a zero out of pocket. If they know what you owe when they verify your insurance; than that information should be shared PRIOR to services and billing. I will not use any Therapist that works with them.

Headway provides excellent clinician support around insurance issues. The platform is easy to use.

Until this week I would have given Headway a 6-Star review. Unfortunately, this week they announced some upcoming changes that has greatly reduced my trust and confidence in Headway and their practices. I still have had phenomenal customer support, reliance of their platform, which remains 5-stars, but the one thing that used to set Headway apart from other EHR platforms was their fairness in compensation and low fees for providers and recent announcements have diminished that aspect to a 2-star level. If they move forward with the changes with additional and completely ridiculous and unreasonable fees for client referrals I will be dissatisfied, and if the trend of these changes continue, I will seriously consider leaving the platform completely. I have been with Headway for 5 years, and I loved that they remained true to their story, their mission statement, of caring for providers so that providers can care for clients. This recent change complete negates that mission statement, and shows that they are just like every other capitalist monster - only looking at the bottom line and making money, regardless of who they step on and crush along the way. I have experienced this change on various platforms in the past 8 years of practice, and I had thought Headway might be different, but as of yesterday, that belief is shaken. It still remains the best of the options I have tried, but that is a low bar.