Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

I ordered a 'gourmet' champagne and chocolate gift basket for my friend's 50th birthday in Canada. Despite ordering it 4 weeks in advance and requesting delivery on her birthday, it arrived 3 days late. I was told by Hazeltons it was my responsibility to chase the courier (difficult with an 8 hour time difference). On arrival, every single item had been substituted and there was nothing gourmet about it. Hazeltons explained they substitute items to avoid delays - clearly that didn't happen in my case. Hazeltons sent a poor quality item, 3 days late, and demonstrated no customer service. I'm doubly frustrated as I've used this company for the last 3-4 years without issue. Never again.

Stay away of this place! Total scam! Payed extra for two day shipping and will arrive 10 days later (if it arrives). They don’t return the money and don’t care at all about your frustration of not receiving a gift you payed extra to receive on time. So sorry I didn’t see all the terrible reviews before buying this. Don’t buy here!!!

I ordered a delivery of cupcakes, wine and a balloon Hazelton's Gift Baskes (also known as Hazelton's Gifts, Hazelton's Canada). I erred in not realizing that the delivery was for today, March 13 and that the delivery was 2 business days. Thus, they sent my shipment (containing food) out Thursday and it sat all weekend. It arrived today, and the cupcakes were tossed all over - a mess - and the wine was not what I ordered. There was never an effort for Hazelton's Gifts to reach out and (a) question my delivery choice given the order contained a food; and (b) advise they would be substituting and did I have a preference. Attached are pictures of the wine (I ordered a Shiraz) and cupcakes on how they arrived. This is the worst customer service I have ever dealt with. No apology, no refund, no service. An AI could do what this company does. Unfortunately, I don't have an option to add photos but the cupcakes are overturned with icing everywhere in the box!

Hazeltons gift hamper are a total scam . Please do not order mouldy fruit , cheap items very inferior to the advert , the basket was nothing like the photos . The champagne at 44 dollars was not champagne but sparkling fruit juice ! 15 dollars of cheap food sent for 161 euros !

Scam scam scam! I wish I read the reviews but I was in a pinch and needed something fast. That was a joke. I ordered last week and still have nothing. This is a shady company that closed their Google business location probably due to over 240 1 star reviews. But they’re still operating their shady business online. They will steal your money do not order!!!

Appalling service. ordered Christmas hamper Wednesday December 21 for delivery Friday December 23 in New York midtown address. nothing was delivered, nor any notification. checked on January 3, "unforeseen delays" from the courier and no further notification about when this would be delivered. have asked for a refund. what fuc*ers

I would give zero stars if that was an option. I paid for same-day delivery, and they refused to deliver it the same day. After much back and forth, I asked for a refund and to cancel it (before anything was made or delivered), and they refused. The customer service rep I spoke with was so incredibly rude. I wish I had looked up the company before placing an order with them, because every website has lots of 1 star reviews. This company is a scam.

Moldy fruit was delivered with only 2-day ship-to-receive time. The wine I paid extra for was substituted for lesser, completely different products. The fruit was also not prepared as per the order. When contacted they denied any kind of refund or compensation, stating that their terms and conditions state "the entire contents of the basket may be substituted" and they do not guarantee in any way "perishable items." This business is likely a scam.