Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USADec 15, 2025

Thank you for contacting us and for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that the gift caused disappointment. We always do our best to ensure every gift is delivered on time and thoughtfully presented. However, from time to time, substitutions may be necessary if certain items become unavailable or discontinued after our product listings are published. This is a common practice within the gifting industry due to frequent changes in product availability. When substitutions are required, our team carefully selects replacement items that are similar and of equal or greater value to complete the order without delay. The degree of substitution can vary, and in rare cases, multiple items—or the overall contents—may differ from what is shown online. Because many orders are time-sensitive and processed in high volume, we’re not always able to contact customers in advance regarding specific substitutions. By placing an order, customers agree to our terms and conditions, including our substitution and refund policies, which allow for substitutions without entitlement to refunds or compensation. That said, we apologize if the substitutions and the condition of the basket did not meet your expectations. We appreciate you taking the time to share your experience, and we’re sorry this order did not reflect the level of care you were hoping for.

Response from Hazelton's Gift Baskets USADec 12, 2025

Thank you for your review — we’re glad to hear the recipient was happy with the gift and that the delivery was quick. Regarding the shipping concern, I’m sorry for the confusion. It appears the order was placed through our U.S. website, which processes payments in USD. Because of this, the amount you paid in CAD was converted to $99 USD, which is why it did not meet the $100 USD threshold required for free shipping on that site. We understand how this could feel misleading, especially when the Canadian amount seems to exceed the requirement, and we truly appreciate you bringing this to our attention. We’ll work on making this clearer for customers moving forward.

Response from Hazelton's Gift Baskets USADec 10, 2025

We’re very sorry to hear about your experience. We understand how disappointing it is to receive items that weren’t what you expected. As noted in our substitution policy, replacements may occur when certain products are unavailable, but they should always be of equal or greater value. We apologize if this wasn’t clearly communicated or if the substitution did not meet your expectations.

Response from Hazelton's Gift Baskets USADec 8, 2025

Thank you so much for sharing this heartfelt 5-star review. We’re truly touched to hear that the sympathy fruit basket brought comfort, calm, and uplifting energy to your director during such a sensitive time. Our team puts great care into selecting fresh, elegant, and meaningful items for each basket, and it’s wonderful to know that the quality and presentation resonated so well. We sincerely appreciate your trust in us and are grateful that you chose our gift to express your support. If you ever need assistance or another thoughtful arrangement in the future, we’re always here to help

Response from Hazelton's Gift Baskets USADec 1, 2025

We’re truly sorry to hear about the condition of the pears and snacks in your basket. This is absolutely not the standard we aim to deliver, and we understand how disappointing this must have been—especially for a gift at this price point. Thank you for bringing this to our attention. Your feedback helps us identify where things went wrong so we can address it with our team and prevent this from happening again. We sincerely apologize for this experience and appreciate you giving us the chance to make it right.

Response from Hazelton's Gift Baskets USANov 27, 2025

We are truly sorry for your experience. The basket you described falls far below the standard we aim to deliver, and we understand how disappointing it was to receive something that did not match the quality or presentation shown online. Missing specialty items and substitutions that do not meet or exceed expectations are unacceptable, and we regret that this happened with your order. We also apologize that our earlier response did not fully acknowledge the issue or reflect the concerns you raised. You deserved better from us at every step. Your feedback is taken seriously, and we are reviewing this internally to ensure it does not happen again. We are genuinely sorry for the frustration and disappointment this caused.

Response from Hazelton's Gift Baskets USANov 25, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience, especially for such an important occasion and thoughtful gesture for your employees. We understand how frustrating it must have been to receive substitutions that did not meet your expectations or match the presentation shown online. While substitutions can happen during high-volume periods, they should still align closely with the original items, and we regret that this was not your experience. We take this situation seriously and appreciate you bringing it to our attention. Thank you again for your feedback. We are committed to improving and ensuring a better experience moving forward.

Response from Hazelton's Gift Baskets USANov 21, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of the flowers your friends received and the delay in delivery — we understand how important this gift was, especially for such a special occasion, and we’re disappointed to hear that we missed the mark. This is certainly not the experience we aim to provide. Perishable items like flowers are especially sensitive to transit conditions and timing, and we apologize that this was not better handled in your case. Your comments regarding the delivery date and the service you received are being taken seriously, and we will be reviewing this internally to prevent this from happening again.