katy W.
zero stars!!
If I could give zero stars for their customer service, I would!! The service is so rubbish!! It constantly unpairs the device so you can’t watch the app from your tv. The whole platform never works there is constant issues with it, I have never been so frustrated with a company and their lack of help!! Last month it wouldn’t acknowledge that I had paid my subscription through apple even though I had screenshots of the payment going through my bank. So I had to cancel my account and recreate a new one with a new email and pay again even though I had already paid it (luckily I got a refund from apple as there customer service is brilliant) then I have constant problems with accessing the app on my tv. I sign in with all my details and do all the security checks and it never signs me in, it literally sends you around in a constant loop and you can never access the content as it is stuck on the sign in button!!! It is the worst app I have ever used…..And now I have cancelled my subscription and want my personal information off the account I created and there response is to cancel my subscription from apple!!! Which I have already done, I just want all my personal information deleted which is on their app but they can’t tell how to do it!! The customer service is useless don’t bother with the app it’s a complete waste of money!!! It is the worst experience I have ever had with a company.