Harry Potter ShopReviews of harrypottershop.com

Absolutely awful. Do not risk ordering from these guys! I thought with it being the official Harry Potter shop Id be safe but really it’s the worst Place ive ever ordered from. I ordered 2 wands for £64 a few weeks back. They arrived in a big bag not packed well and all damaged. There’s Noway to contact them, no email address and no phone number and they don’t reply to Facebook messages. The contact form on there website also doesn’t accept any email address I enter so doesn’t work. I had to do a chargeback through my bank. My daughter then wants to reorder them as they are the only company that sell the wands she is collecting. I say ok we will risk it. We do the order and the money is pending from my bank then suddenly 5 days later it’s no longer pending my account and I notice the wands are now sold out online. No form of contact to explain it either. Now I’m not sure if the order will still go ahead and leave my bank and no way to ask them! Edit: so I spoke to my bank and they told me that Harry Potter shop had canceled my order. They reassured me I could reorder elsewhere so I went to noble collections (very recommended but the way) Anyways days later the wands arrived and the funds managed to leave my account! This was 2 weeks after I ordered and after the funds had disappeared from my pending! I’ve finally found an email address kindly given to me by another Harry Potter fan but they aren’t replying. I am now £96 short with duplicate wands I don’t need and I have no way to return for a refund. I don’t even know what to do anymore. One things for sure I will never ever ever order from the Harry Potter shop again. New edit: I don’t even know how to word all of this, it is now weeks later. I still have no way to return the wands, I had managed to get a returns address as they finally replyed to me however the post office won’t accept it because it’s a handwritten freepost address. Harry Potter shop have no returns labels when actually post offices no longer accept ‘freepost’ handwritten on, it needs to be a returns label with a licence number. They are again not replying to my emails, it’s been 3 weeks since there last reply. I have emailed 3 times since then. I am now left with 3 unwanted wands and I’m down £96 with my bank and no way to return and guess what…. They are now fighting to get the previous £64 back for the damaged wands and stated to my bank that they have had no form of contact from me! So all in all I’m likely going to be left with 2 damaged wands 3 unwanted wands and £160 down! Please I beg you DO NOT ORDER FROM THE HARRY POTTER SHOP. I KNOW THEY ARE OFFICIAL AND ITS HARD TO BELIEVE REVIEWS ESP SEEN AS THEY ARE THE OFFCIAL SHOP BUT I PROMISE YOU, YOU WILL ABSOLUTELY REGRET IT IF YOH GET ANY DAMAGED ITEMS OR WANT TO RETURN.

Wonderful experience, the time of shipping was quick, not even a week and yet a few items were personalised, ignore the reviews calling it a scam, they're fast and reliable

At the end of 40 days of waiting my order, they say that ist no possibel to do shippment to Spain and no more explicatio. Thanks harrypottershop

I am very disappointed with my Harry Potter experience so far as I have just ordered some items for my daughter's birthday. I thought 8 days would be enough time to receive the order in time however, I have only just found out that their despatch time is 10 days before the item is even delivered with only a standard delivery option. As a result, I am going to have a very unhappy daughter on her birthday next week. It is so sad that a brand focused on children would offer such poor service. I will not recommend the Harry Potter Shop to my friends.

I ordered two items from Harry Potter Shop. The package was sent in a relatively timely manner, however when receiving it I realized that it contains wrong items (one of the items was sent twice). Trying to contact their support with no success over the last week. Update: eventually got contacted by customer service and got a refund for the wrong item I received

I have had a bad experience with this company. I bought 2 items and still have not received one and have had no updates or tracking to know when my second item will be received. Strangely, we received the t shirt which was personalised first. I requested a larger size in an email 2 minutes after sending my order as I saw people say the shirts are very small. This was never addressed and the shirt received was too small. I stupidly paid to express mail the t shirt back as a letter that came with the shirt said I could return it for an exchange or refund if I was unhappy " for any reason". I have now learned that the Returns area refused my package! I am trying to follow this up but with less customer service ( it seems) that staff are in no hurry to answer calls or respond to emails. I live in Australia so time differences ad to complications of matching the so called opening hours of the shop to actually speak to a person. So poor and very confused about why they would not even accept my return. Why does a company say they will refund or exchange and item " for any reason", when they refuse to even accept a return sent at great expense?? They have left me angry and disappointed. Elizabeth Warren

Never received my photo!! Terrible customer service

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