melissa S.
Nonexistent Customer Service and Never Ships Items
I placed an order on Dec. 11, 2024 and two items shipped within 2-3 business days. The most expensive item has been sitting “processing order” and I sent two emails asking about my order and no response. Initially the “contact us” which is email only would not work and was blocked. There is no way to reach anyone and with the prices I paid and it’s the main company’s website there should be better customer service. I will not order again from the company and I advise others to avoid it. They could easily solve the issues with actually replying and if an item is out of stock then mark it online instead of ruining someone’s Christmas present. It was one of two things that my daughter requested so she was pretty bummed about it. Also I would expect an offer of store credit for the mess but no email for anything so far. This is super sad…I’ve never experienced this situation with any online order, even tiny home based Etsy businesses are far superior to this terrible management.