Harry Potter ShopReviews of harrypottershop.com

It was a little shaky in the beginning. I ordered on 12/2/25. The following Tuesday came around and the order still hadn’t been processed. All the bad reviews started to feel very real. When I emailed customer service and received an automated response saying they would reply in five days I said to myself here we go… BUT! The next day I received a response and a tracking number. Two days later the package arrived with ALL! The items I purchased and everything was neatly packaged in great condition. And the items were great quality. $300 of merchandise, no melting chocolate, the wand was solid, custom acceptance letter was correct, apparel neatly packaged, Custom trunk in great shape.

The items arrived very quickly once I was able to make the order, they seem good quality and the price is okay once you account for the Harry Potter premium, so overall I'm pleased. Two irritants though: Firstly, at the time of writing there is some sort of glitch on the website so it won't add items to the basket. I've experienced this on three different machines using different browsers in different locations, and it's been going on for at least a week. The only way I could make it work was with my phone. The second gripe is that this was one of the worst cases of overpackaging I have ever seen. I ordered two ties, they arrived in an A3 size hardback envelope, which was at least twice the size it needed to be, but absurdly was inside another even larger envelope. Wasteful, costly, and inconvenient for an order that should have fitted through a letterbox.

I ordered two items from Harry Potter Shop. The package was sent in a relatively timely manner, however when receiving it I realized that it contains wrong items (one of the items was sent twice). Trying to contact their support with no success over the last week. Update: eventually got contacted by customer service and got a refund for the wrong item I received