Harry Potter ShopReviews of harrypottershop.com

Your sizes are so weird! Either not long enough or too wide! Different lengths and widths for hoodies! It's so confusing!

Actually I've not ordered on harrypot-shop.com because I was alerted by the names of the payment sites, and decided to redirect to harrypottershop.com which seems to be the only official one

I purchased a robe for me without issue, and it arrived quickly. I decided to purchase one for my mom a week or so later - purchased on a Friday evening. Monday, I get an email that says "We can confirm that your order [order#] has been canceled." Of course, I am dumbfounded as to why it was canceled, and there is no number to call to inquire. I used the form that says they will respond in 3 days time. With no response, and wanting to ensure I got the robe in plenty of time to be able to get it fitted properly somewhere, I bought another one on Thursday. I was hoping to understand why this happened, but now I am more concerned about getting the robe in time. UPDATE: I found through the Shop App I could reach out to the company via messenger. I did so Thursday and received a response back today (Friday) that the customer service team would reach out to me same day. It seems the product was out of stock and that is why the order was cancelled. Luckily, a new shipment arrived so my second attempt at the order will go through.

I ordered a set of personalized robes and as soon as I completed my order realized I had ordered an adult M instead of a child's M. I searched for contact information to correct the problem. No phone number exists. No way to cancel the order online exists so that I could correct my mistake. The only contact is an online form, so I filled it out. According to the email time stamps, it was literally 4 minutes after I ordered that I contacted them to make the correction. They didn't respond for a few days and then only said "no exchanges or returns for personalized items". I told them it wasn't an exchange or a return, as the item should not have been personalized yet in the 4 minutes it took me to communicate my error. I got no response to that and now the giant robe is set to show up today. My kid won't grow into this for 10 years. I corrected my mistake in a timely manner. I'm going to refuse delivery and run my credit card for a charge back, as it is not my problem that they have no phone number, no cancel order option, and no way to contact them but a form that they don't check for days at a time, but what a hassle. Update: To my surprise, the company has issued a full refund and told me to keep the too-large robes. Based on the very short "no exchanges" email from before and prior reviews, I did not expect that to happen. I am still upset at the very low functionality of the website being no way to cancel or change an order without sending an email that they may or may not read in a timely-enough manner, but the response here for the full refund plus robes (albeit that won't fit for a decade) was above and beyond and I feel a bit poop for posting a 1-star review before.

bsolutely awful customer service Ive been waiting 2 Weeks for my order. Support does not help me