Harbor Freight ToolsReviews of harborfreight.com

I ordered a 72” toolbox online and when I received it it was damaged. I called them and said that I want a replacement or a discount on the damaged one. After 2 days of not hearing anything from them I called back. They said they would refund me the shipping cost or send me a new one. I told them I wanted a new one and they said they will get it sent out and send someone to pick up the damaged one. They emailed me info on getting the damaged one picked up but nothing on the new one. When the pickup company called me they said they would not be able to pickup the box due to low power lines and that harbor freight would set it up with someone else. After another few days of not hearing anything I call them again. They tell me that the new box is on the way but the shipping number is wrong so they have to get the correct one and email me. After another 2 days of not hearing anything else I called them again. They tell me they don’t know where the box is and have no shipping info. But they tell me the damaged one if getting picked up when the new one is delivered. I told them I wanted to speak to a supervisor and was placed on hold for 10 minutes then the call got disconnected. So I called back and told them I want to speak to a manager or supervisor and got hung up on. Every time I called I was on hold between 35 and 55 minutes before someone answered. Then get placed on hold again every time I speak with them. I called again and told them I want a discount on the new box because of all the trouble I am having with them. They said no that they are sending a new box and that’s all I’m gonna get. I ordered the box 3 weeks ago and have been going through Hell the entire time. I have never had these issues in store and this is the first time buying online. I will never purchase anything from them online again and their customer service is a complete joke

I have had two bad experiences with Harbor Freight Tools and will never deal with them again. The first was with the purchase of a compressor. I only needed it for light-duty use. It was supposed to be warranted for 30 days. During that time, I filled bike tires approximately 5 times. On the 32nd day, it stopped working and it appeared that any seals or gaskets between the compressor and air tank had blown out. You could hear leaking air. I called the store and talked to the manager. He said they would NOT take it back. I was incredulous. I explained to him that the compressor, which wasn't cheap, was only used a few times and only to fill bike tires. He stood his ground and refused to help me. I stopped shopping at that store, which I had patronized at least every other week for years. Fast forward to recently. I received a Harbor Freight gift card as a Christmas gift. I have been the victim of identity theft and do not use my credit cards online any longer. I found something on their website to purchase and went through the order steps and inserted the gift card number and PIN. It would not let me complete the purchase without putting in credit card information, even though my purchase total was several dollars less than the gift card value. I sent a customer service message through the website, which was never answered. Five days later, I called their customer service and was told that maybe the order desk could help over the phone. They then told me that they would not take any order without a credit card number, even when the gift card would be sufficient. This company is not customer-focused or customer-friendly by any stretch. They are the worst and I would not deal with them in any capacity in the future. I will send my gift card back to the person who gave it to me. Maybe they can use it at a local store.

This is my first experience ordering for my business from HFT. I ordered a quantity of 99 items @ a cost of $200+ , which was within the website quantity allowed. I received 2 emails - a "Welcome" and an "Order Confirmation". 10 days later, I'm wondering where my product is. Looking on line, I see the order is "pending" Called HFT...after 2 long wait times on hold and no call back, I got through to what sounded like a $6/hr CSR in a loud call center. CSR advised that they sent an email on the same day as the prior 2 emails, informing me of the problem with the order. No such email was received OR in the spam / trash folders. THE REASON FOR STICKING THE ORDER IN "PROCESSING"??? I needed to order 98 items instead of 99. Well, I ordered 99 because that was the quantity limit on the website. What a messed up company. I should have read the reviews before I ordered - OH - and the ICING on the CAKE? While you're on hold they have this automated msg playing GUSHING about how they love their customers like family and they are so GRATEFUL for their customers. B.S.

I received a gift card for harbor freight as a Christmas gift. So I proceeded to order online only to have my order cancelled without my knowledge an my money removed from my gift card an credit card for shipping cost!! I called an called an called an no one was willing to help!! So now my fiance is out 300 us dollars because of them!! There customer service is a joke! There order process is a joke an I talked to 12 different people an the store manager where the gift card was purchased (Fayetteville ga manger name Georgia) an ABSOLUTELY NO HELP!! seems they want more customers to buy gift cards so they can keep the money without the gift card serving it's purpose!! They have all my contact information if they would like to make it right an still haven't contacted me or even bothered to answer my emails or phone calls!! So beware if your using a gift card or even ordering online cause it's very uncertain with them, that's for sure!! I always bought in store an this was my first time doing the online service! An I'll never in my life do it again cause this has been the WORST SHOPPING EXPERIENCE OF MY LIFE!! thanks harbor freight for finding ways to make up for your low tool cost! Very smart an dishonest!

Harbour freight advertise stuff in sales they don't have in stock. That's happened to me twice now on the same item. That's a scam to get you into the shop to buy anyway. Harbour freight offer it on-line but Harbour Freight don't do in-store pick up and charge as much for delivery as the items costs. That's another scam to avoid selling at sale prices. Beware of Harbour freight. Phone the store to check its actually in stock before you waste your gas money and buy stuff you don't really need.

I run into an assistant manager in Flint Mi who must have just got out of the institution. What a tool, if Harbor Freight hired him to infuriate their customers then they hired the right guy. Dealing with clowns like this negate the cheap prices on their cheap tools.

Signed up for the Inside track Club 8/22/18.Their claim:"Enjoy exclusive savings benefits with a Harbor Freight Tools' Inside Track Club membership!" I am supposed to get exclusive offers on tools,2-3 emails a week.Received an email on 9/10/18 stating it takes 2-3 weeks to get the emails. That was nearly 3 weeks ago.Nearly 5 weeks since i signed up,this place is a joke.

Bought (4) 3 ton hydraulic car jacks here One failed in a month. Returned it, got a new one, failed in two months. Since I was out of my 90 days warranty they refused to return it. Talked to Dan the manager @ store #407 and he refused to warranty it because it’s rusty. He said if it looked better he would return it. Lol what a joke. I use my jack everyday. I’m a car junkie and this thing almost killed me.