Harbor Freight ToolsReviews of harborfreight.com

I had a question about an "unable to fulfil" designation on my online order so I called customer service. From the get-go, the woman I spoke with seemed annoyed and in a hurry to get on with her day. She didn't offer a greeting at the beginning of our encounter, was short with me, interrupted me each time I tried to ask a question, and never said please or thank you. She did the bare minimum to get through the call and be done with it. I'm not saying they have to be chatty, but friendliness and courtesy keeps customers coming back. Harbor Freight has been a great place to shop, in my experience...until now. This "customer service" woman has left a blot on Harbor Freight's reputation for me.

Bought couple of things from this store and ever since I've bought from here not once I haven't had no problems at all with any of my products I've bought from them.!!

I went to purchase a item that was on sale. When I got to the store they did not have it. I have waited a month for this item and now I am told they wont be getting it in stock till spring. Then I called customer service and they said they could do nothing for me. Well I can do nothing for them anymore. Northern tool will get all my business and anyone else I tell. This will bring this company down.

Purchased a pressure washer an the thing didn’t work only took outta box put together tried it an it DID NOT work, took it back keep in mind only have it about 45 mins,, anyways took it back an they charge red a 45 dollar restock fee 😡, when I confronted about it that it wasn’t my problem the pressure washer was messed up when I purchased it they still wouldn’t do anything about the 45 ,, guess since they don’t get much business at one in Lagrange ga they gotta take peoples money somehow ,, will not shop there anymore !!! An will also post the bull crap On social media too so others will know !

I bought an item at a harbor freight store. The package was suppose to have two items inside. When I got home there was only one. I contacted customer service thru email. All I got was a runaround. Stay away from this company. Things are cheap but mostly junk. The item was a cutting board.

Ordered a week ago an nothing at all. Buying tools elsewhere then gonna take them back local and snap a neck for being dumkies.

I've been buying stuff from Harbor Freight for decades. I know what to expect so no problem with the products, but they insist on shipping FedEx. Last shipment took almost 2 weeks from Southern Calif. to Central Calif. Latest shipment seems to be on the same track. No more orders from HF while they're using this lame excuse for a shipper.

Purchased a tool chest at the Troy, Oh location. Tried to use the 20% off coupon towards the purchase of over $200 and they considered it a storage cabinet so I was not able to use it. Cashier was a jerk about the situation as well. It clearly did not specify “Tool Chest”. So other than the cheap Chinese tools everything else is excluded.