Harbor Freight ToolsReviews of harborfreight.com

Bought a generator and it’s a great unit!

There is an item that has been on backorder for a month. Obviously I have had to buy it elsewhere but there is no way to cancel the order for the missing item through their website. This is essentially theft.

sent screenshots to the person running the errands of air hose fittings and a chuck stating in stock at my local HFT get there and all they have is items double the price of the screenshots i feel conned and seriously thinking of boycotting HFT

This review is strictly for online and phone ordering. My in store experiences have been grand. Two weeks ago I ordered by phone a replacement shed cover that was destroyed in a recent windstorm. I was told a 7-10day delivery. I've received no txt or email updates. Today I contacted by phone HFT to be informed the item was on backorder. I have now missed the opportunity to take advantage of special Holiday pricing from other stores, including HFT's own daily txt sales. I strongly recommend forgoing HFT online or phone purchases to avoid severe disappointment. Update: 5/7/23 I finally received my replacement shed cover 5wks ago. It took 5 months. No notice, just showed up. I increased my rating from 1 to 3 stars. I have no complaints overall with the customer service staff at HFT. In fact they have always been pleasant and helpful. My issue is with their communications and notifications systems, If it weren't for the on-phone customer service people, I would rate it below 1

I bought batteries that were on sale on black friday and I ended up tossing all of them because they weren't any good. They shouldn't sale expired batteries!

A new winch that was the 10,000 or 12,000 lb harbor freight winch and used it twice and it's not working I would never buy any winches again from harbor freight and I've had three in the past this is the first bad experience more r&d and testing before they put in a consumer's hands I'm going to buy American made not Chinese

False advertising. Offered free item/items with purchase only when you get there they are ( sorry we just ran out). Not worth your trip there 11/20/2022

Bought a Pump, they said I couldn't return it in the store the next day since it was defective. When I Called customer service they refused to refund me the money and only offered me a store credit. Horrible service.