Harbor Freight ToolsReviews of harborfreight.com

I was one of the unfortunate chumps that purchased a high dollar item, a Predator 9000 Generator from this lying crooks at Harbor Freight! RETURNING ITEMS PURCHASED ONLINE If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-days beginning on the date of purchase or order. You must provide a copy of your packing slip or order with the item listed. Shipping and handling charges are nonrefundable. The unit I purchased from them was returned because it was "MISSING" the negative power cord for the battery. I called the "CURT" customer service and ultimately told the unit was sold without the cord, however after he read the "Owners Manual" he recanted that absurd statement. I that point I was sure purchasing this item from Harbor Freight was a mistake and decided to take advantage of the full refund, but then I learned of the Harbor Freight "SCAM" RE-STOCKING FEES A 20% re-stocking fee may apply to an item being returned. Items with a 20% re-stocking fee are subject to change at any time. See an associate for details or call Customer Service at 1-800-444-3353. "may apply" means always under all circumstances! I was charged a "RE-STOCKING FEES" $176.00 for returning a "DEFECTIVE" generator because I opened the box, of course I opened the box, if not how would I know the the generator was "DEFECTIVE". However, what really bothered me, and the real reason I wanted a refund is because of the "CUSTOMER SERVICE", and the total lack of knowledge about the product line, and further, leaving me on "HOLD" for some 30 to 40 minutes! It was at that point I'd lost what little trust in the product or the company, Harbor Freight" that I had. Be warned, spend your money somewhere else that doesn't have duplicitously "SLEAZY" business practices like Harbor Freight. Either a company stands behind there products, or they don't! This incident should tell anyone concerned, be forewarned that the "Predator Generator Brand" should be suspect and is not to be trusted! Missing the "Negative Battery Cable" shear incompetence!

The cus service in Clarksville TN is so aweful I avoid getting their products. Especially the managers like Angelica. Products aren't worth the bad service. Crappy quality and crappy service is a bad combo. Lowes or even Walmart have better selections sometimes for your price and they usually have way better cus service.

I spent over $8000 on a ICON tool cabinet system at Harbor Freight. When it was delivered it was damaged and they brought a cabinet I did not order and did not bring one of the cabinets I paid for. I was told the driver would unload and do minimal set up. The driver was by himself and was unable to get the cabinets off the truck by himself. I and one of my employees had to get in the truck to help unload. The driver would not uncrate the cabinets and would not take the wrong cabinet back with him. I was told the correct cabinet would be available in about a week. Then I was told it would Jan 25. This week I got multiple calls from Harbor Freight. I person said my cabinet was still back ordered until Jan 25. A different person said my cabinet was in a San Antonio store, but I would have to come and pick it up. Another said it was going to be delivered to my home instead of my ranch where they delivered the first cabinets. The last person I spoke to said the cabinet would be delivered today by a new carrier. I drove 72 miles to my ranch just to be there for delivery and to inspect the new one for damage. No one showed up today and no one called. Still no cabinet. There have been other issues with the cabinet, but not worth listing them here in this already long review. Do not buy the ICON Tool Cabinets from Harbor Freight. There are other vendors that carry them and that will follow up on their commitments.

Watch out for their bait and switch and false advertising. They will do anything to get you into the store but when you get there, don't be surprised if they won't honor their coupons. For example, after New Year they offered a 25% coupon for "ANY" one item. I bought about 10 items that day expecting that the 25% would apply to the most expensive item. As it turned out, they had a lot of exclusions in very small print and only the cheapest item applied and I saved a whopping $2. Many people in the store were angry about this because the word "any" is self explanatory and the dictionary definition means just that "ANY." My friend just cancelled his membership with them because of these dishonest (and probably illegal) sales tactics and I will think twice before going back.

I showed my 25% coupon but clerk didn’t apply it. I went back in and asked why and she said “I have to scan it in”. I showed it to you before we ring up the item. She replied “ I didn’t know you wanted it applied”. This is the second time I’ve seen this done at the store in Pennsauken. The first time was the customer in front of me. We can’t trust their product to last now I’m beginning to think I can’t trust them either.

Every time I receive a coupon such as the 25% off any single item from HFT I go to the store to purchase an item, I am told the coupon is not good for this item. Is it the store manager or corporate that is screwing people over? on these coupons.

8150 Southwest Freeway, Houston, TX. (approximately 11:35 pm). While waiting in line to check out, a cashier opened another register. He called the man who was behind me to his register. I also went to the register and stood behind the man who had been in front of me. When it came time for me to get checked out, the cashier told me to go back to the resister from which I had come, which I did. However, I looked over at the newly opened register and saw the cashier checking out other customers. NOTE: I was the only African American in line. Is it a policy of your store for African Americans to be treated differently from other customers (ie., to be serviced by certain cashiers?) If not, why wouldn't the cashier give service to me? Also, I contacted customer service to make a complaint on the same day this happened. I was told someone would contact me… I’m still waiting to be contacted.

I wish I came up here before I ordered my gift card to see what a Big Disappointment ordering from them online Would have been now here it is Christmas and its still not here 5-7 business days it states on how long it would take gessh 😒 never again order online I order it back on the 8th but they didn't get the money off the card until 16th and now I am screwed