Harbor Freight ToolsReviews of harborfreight.com

Would give a "NO STAR" if it were possible. On April 1 I submitted order 117271281. After 2 weeks of waiting Harbor Freight still showed that the order was being processed. I decided to contacted Customer Service and to see why shipment was delayed. The representative indicated that they no longer had the item I ordered. This is poor customer service, 1st to accept an order for items they don't have and 2nd to fail to notify the customer that the order couldn't be filled and cancel order. I will get the item elsewhere.

I purchased a $250 pressure washer that lasted less than 15 min. Took it back and was charged $50 restocking fee for a broken defective tool! Do not shop there! They will rip you off and treat you like garbage.

I bought a tarp from HF that failed. The manufacturing was bad. I contacted HF and they appropriately investigated it. They saw that their product was indeed sub-standard and that it had really caused me substantial harm. They repaid me for the tarp and then paid for the monetary damages I suffered. I never once threatened them or took legal actions. They just did it out of realistic fairness. I am quite impressed with their policy to listen to the customer and make appropriate changes. And NO I am not paid by HF nor an employee. They did right by me.

I purchased a Fortress 26 gallon ultra quiet air compressor. I bought it in the winter so I really didn't use it. My wife was trying to start a furniture repair business and what better than to use the new air compressor I had just bought along with air sanders and what not. It's ultra quiet alright. It doesn't even fill the tank with air. shuts off at 60 psi. Since the compressor was new, I called HFT customer service. Now this was less than 6 months after I purchased the unit. The customer service lady told me that since I didn't have the extended warranty they couldn't help me. I asked to speak to a manager and got one. Unfortunately he told me the same thing. He and I were on the phone a long time. I went out to the garage and tried to get the compressor to work while he was on the phone. After all that he finally came to the conclusion that my power switch was bad. He generously ordered me a switch on the house, only it took over 6 months to get it. I took the switch today and changed it out with the old one. It fixed nothing. It still stops at 60 psi and shuts off. It trook me and hour to get the tank up to 120 psi. I hooked my impact wrench to the unit. After the wrench had dispelled out of the tank, the unit never came back on. So I had to unplug and reset the unit to get it to work. After 20 more minutes I gave up. I will never buy any power tools or anything of great value from Harbor Freight.

I only go to this store to purchase grinding discs and wheels for grinders. They hold up very well and are a good value. Harbor Freight Brand Batteries? That is another story. Their batteries are the worst of the worst. If I install batteries in a remote control at night…they are dead by the morning. Don’t ever use their batteries. If you do…..be warned. They will leak acid all over the place and your devices will be ruined. It doesn’t take month’s to happen. The only reason why I ever got batteries from Harbor Freight is because I had free coupons. NEVER AGAIN !!!

The Summersville WV store don’t even deserve a star!! Had stuff on shelf with clearance tag under them and it was for the product and wouldn’t honor the sign. To get a employee to laugh at the situation when I was asking why they couldn’t honor the price. Then sales manager said o we can’t. Why have signs with prices if you can’t buy it for that price??

Harbor freight tools. Oops that's Harbor Junk Tools to be honest. This company does not take care of there customers. I had bought an air compressor with the extended warranty. A year later the air compressor needs to be taken back for an exchange. Because Harbor Junk Tools no longer has the air compreser available I have to pay OVER $200.00 for another air compressor more then what I had paid for the extended warranty. This is about the 2nd or 3rd time this has happened with Harbor Junk tools. Harbor junk tools wants you to buy the extended warranty knowing that they only keep their products for a short time, so the customers will ALWAYS need to pay more out of pocket when exchanging a product with the extended warranty. It's about what they can get from customers instead of treating the customer right. Save money and time by shopping at Home Depot or Lowe's. I will NEVER purchase anything again from Harbor Junk Tools because that the quantity you will get. That's why they are only a 1 1/2 star company.

Purchased a Lynxx weed eater approximately 1-1/2 years ago. The spool cap wore out and broke. Called Harbor Freight parts department, they said they no longer had parts for Lynxx. Didn't offer any solutions. I told him I had purchased a lot of items from them. I also told him I would go to another store to purchase a new weed eater. No more buying from them!