Harbor Freight ToolsReviews of harborfreight.com

Sales girl didn't bag my purchases. She just stood there. I had arm full and trying to bag an item. I finally had to ask her to help me and she just looked at me!

What a jump pack from them used it twice paid almost $100. Charging plug bad on the back. Very bad design!! Awful Customer Service!! I have bought a lot from Harbor freight! Never again!!! Beware!!

No WARRANTY.Took back a defective item 4 days after purchase . No HABOR FREIGHT WARRANTY.

I went to my local Harbor-Freight because they sent me a 25% off coupon and I needed some oil for a squeaky fan. I get there and I'm looking for the oils when a middle aged white dude with a salt a pepper beard, didn't see his name tag, informs me I need to leave my bag at the register " because it's corporate policy". I was not. I went to simply leave and literally walked into the item I needed so I went to the register to pay. One bad employee isn't keeping me from a needed item. Very long line. Only one overworked young man at one out of four registers ,answering the phones too. In front of me is a couple with a purse,a tote bag and a bag from the fabric store three doors down. Nobody told them anything about this "corporate policy" apparently. Asking me to give my property to them is not legal. It's also not universal. Purses are okay, totes are okay, bags from other stores are okay. Hmmm. Sound a bit like singling out a customer because you think you can get away with it. Maybe instead of hassling a paying customer the bearded employee should have opened a register so it wasn't backed up ten people deep. Not a pleasant place to shop. Won't do it again anytime soon.

I have good experiences with all my HarborFreight tools, I had my last angle grinder 4”that stop working , but the customer service just asked when I bought and they changed for me with no complaints

This sprayer i purchased uses plastic that is way too thin to hold the pressure that builds up in the tank. The plastic can give way and the contents will go everywhere including in your face and eyes. Even if you are wearing standard safety goggles the liquid will get behind them into your eyes. I reached out to harbor freight and have been completely disappointed with their response. In my opinion they don't care about customers and don't care if they sell a dangerous product. They did not show any action to make sure this doesn’t happen to another customer. All they did was ignore me for about 2 years every way they could. Ignoring my calls, emails etc. Just wasting my time and turning a customer into an x customer instead of making the issue right they just make it worse. It is a complete stupid move on the companies part because instead of me going around and telling everyone how great harbor freight made the situation right I will now forever go around and tell everyone how bad my experience was. Complete genius. You might think you are getting a great deal but saving $5 isn't worth getting injured because the company doesn't care about safety when manufacturing the product.

Manager RENE had terrible disposition when returning a defective item with receipt. Absolutely hates his job and doesn't happily serve the customers who pay his salary - tools are garbage and so is the store. If you want to make money in the community treat the community with respect or go somewhere else and stop ripping people off! They manufacture their tools in China, then you return it for being defective - they charge a restocking fee. If the item is defective it is not being restocked for sale since it is defective. HOWEVER, the fee covers the cost of building the item SCAM: sell you defective item (make profit), you return with receipt (they charge a restock fee that covers the manufacturing cost anyway), company profits on refunds. In my opinion - FOOD FOR THOUGHT! Stop making crooks rich!

I like harbor freight tools. It is a great place to shop when you need an otherwise inexpensive tool that you're only going to use once or twice. The only reason I decided to leave this review was because I saw their commercial and in it they continuously claim that they have high quality high performance tools. No, no they are not! Most of them are cheap crap, they have low prices though. If you're looking for a high quality tool that will last you a long time don't go to harbor freight tools. If you're looking for a tool or two to get you through a job or two then harbor freight is your store.