Harbor Freight ToolsReviews of harborfreight.com

Thieves! They steal personal information by forcing you to show your driver's license, which they then scan without you giving them permission. "Showing" does not mean "scanning." If you don't have an ID they won't refund you on anything you buy. BEWARE. I will never shop their again. You may think you are getting value, but this is a sinister company.

First of all, I have been buying tools from Harbor Freight since around 1977 and have had mixed results dealing with the company. Some stores are better than others. For years my business would spend thousands on tools and supplies. My employees would always fight to see who would get to go to HF for us because they would get the free items they gave away for themselves. I got to know the store managers and would return defective items myself. But then things changed and they quit giving out their 20% off coupons and free items. Returning a defective item that broke on the 90th day was not acceptable. Employees got crabby and managers had moved on. Now my employees fought to make someone else go to buy supplies. We switched to Grainger. Now I have read some of the previously written complaints about HF and recognize that they were scammed by thugs with realistic looking emails. Those offer something free if you just pay shipping for a free pressure washer or something similar. HF did not send you those emails. Ok, so what's my beef? I was visiting a HF store in Citrus Heights, CA and an employee was rude and disrespectful. I asked the cashier to ask the manager to come to the register. In a squeaky voice he says the A-hole IS the store manager! That guy just smiled like a Cheshire cat and gloated. My wife gave him the riot act and he just crossed his arms and grinned at her. Of course we left. Later we called customer service and filed a complaint and were assured the district manager would call us and register our complaint. We never got a call. We ended up going to a HF store in Elk Grove where the lady manager was fantastic. But now we are back in Colorado and went to a HF store in Canon City, CO with a 25% off coupon to use (personal, not business). The cashier was friendly and helpful. When he couldn't help us he called the manager who came out and was as friendly as can be. He was not disrespectful like that other manager in CA and spent ten minutes explaining answers to our questions. So what's my point? Yes HF is going downhill and most of the stores don't really care about customer service, BUT there are still good people working at certain stores. Instead of complaining about certain stores, put up reviews about stores that treat you right so others know where to shop and which stores to avoid. As with any stores you shop, some are good - some are not. Take your business to the good stores eventually the bad store managers get fired!

Rude employees there, the cashier was very rude like I was bothering him while purchasing an item.

I have been buying Harbor Freight’s stuff for years. Have had good and bad experiences. But thi last time caused me to unsubscribe from their mailing list. I got a 25% off coupon for one item in an email. It emphatically says “no exclusions”. When I got to the store I got my one item and noticed a small blue tag on the price on the rack below the item. Took it to check out and was told I couldn’t use my coupon. Why? Well in the fine print it says cannot be used with any other discount. Guess what the blue tag was. What happened to “NO EXCLUSION”? Well the blue tag was not really a discount. It was a join our club offer. In any case I had intended to buy the item for about $160 and now the wanted close to $200. The old bait and switch. I looked through the store for some other item to use my coupon on. Guess what? 75% of the items had that little blue tag. Any item I needed had it.

Bought a motorcycle stand and it arrived with some parts manufactured incorrectly, so it wouldn't fit together properly. The customer service person was nice, but their policies are total garbage-- Basically return it or deal with the trash they just sent you! I will never buy from Harbor Freight ever again.

Received an email saying I had won a Pittsburgh tool set, just fill out survey and pay shipping of $6.95. Filled out the survey then gave shipping address, phone number ect, before they asked for payment. After they collected that information the price went to $7.95…………….I visit their stores often as I’m in Construction, but they just lost my business forever! No it’s not the dollar, it’s the deceit in advertising and scam to collect information! Fk Harbor Freight now!

About a small portable compressor at Harbor Freight. I was told I had 90 days to return it. The compressor did not hold pressure well and sounded like it was about to blow up. When I returned it they charge me a 20% restocking fee. The Box had been opened previously so this was at least the second time they sold this compressor. I took the loss, the Harbor Freight lost a lot more money than that when they lost my business. They told me they're not in the tool rental business. I have four other good compressors I just needed a smaller one. Don't see them being around too long treating their customers like that. I have bought from Harbor Freight for years and years. But never again. I hope the $10 was worth the thousands they will lose not selling to me.

Endless spam even though I've asked again and again to be taken off their email lists