Happyrooms.comReviews of happyrooms.com

I booked a two week stay and was confirmed. Yesterday they contacted me about my reservation being "suspicious", with some request to send them screenshots of my online banking. All very weird and so far haven't responded to my request to have the reservation confirmed. UPDATE: The hotel has confirmed my booking, so things are in order. However, it's a bit unnerving to get a hotel reservation confirmed and then a couple of days later be told it might be cancelled, unless screenshots are provided. The process is unsettling and very unusual.

i believe i booked in febuary this year for 2 night Zabeel Saray between 25-27th July ,problems today i started printing out my itineerary all bookings hotels flights, i also booked the confidence package basically insurance also offer upgrade on room or tobetter view room. When printing i went on their website and used there chat feature asked about confidence package and would i be expected to ask at hotel or if that would be done by themselves , gave them name and booking ref was advised to email given email address and literally 9 mins later got email saying booking cancelled, i have since emailed and rang, but waiting for a callback next 2 hours will update once they get back to me.

How is it possible that Full Moon design hostel booked me in 6 beds room but from your reservation it seems that should be STANDARD SINGLE ROOM. Its middle of the night and now i have to make extra payment for upcoming night! It's not fair and I am waiting for explanations from you and refund of extra payment!!!! Full Moon Design Hostel said that is not their problem! I wrote to you an apply via e-mail for this situation Reservation20160206102140 Confirmation code 16-10184 I RECEIVED COMPENSATION FOR UNPLANNED EXTRA PAYMENT - THANK YOU :)!

We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called the hotel to confirm. HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!!!

We wszystkich innych internetowych pośrednictwach występuje zbyt duży margines rozbieżności pomiędzy opisem-ceną hostelu na portalu a tym co znajdujemy w rzeczywistości .W przypadku HAPPYROOMS nie dość że różnica nie występuje in minus to zaskoczyć może in plus!!!! A już zupełnie rozbrajające było zachowanie centrali w Londynie kiedy po zamówieniu hostelu z wyprzedzeniem 2 miesięcy na 28 dni manager hostelu "zapomniał" wprowadzić Voucher do systemu i w przeddzień przyjazdu na moją informację że przyjeżdżam około godziny 20.00 usłyszałem że nie ma takiej rezerwacji !!!! Servis z HAPPYROOMS nie tylko wyszukał mi inne miejsce ale też zobowiązał się do pokrycia różnicy i słowa dotrzymał- dziś wpłynął przelew 171-,USD.Życzę wszystkim takich kontrachentów - Jarosław Bagrowski

I booked a month ago 2 suit to spend my public Holiday with my family and the deduct the amount immediately from my CC. Unfortunately I got email stating that we confirmed ur hotel cancellation as per ur request and I never asked for any cancellation. Later after several calls and mails the I got new confirmation no and I was happy. We packed our stuff getting ready for tomorrow's holiday and shocked with new email stating sorry the hotel can't accommodate you!!! I sent and call but no solution or communication at all. They wast my time and they put me in very bad situation with my family. Furthermore I got a high BP from the unskilled agents and poor system they have. I don't know if its a real websit or a fake.

Booked a room in March. Phoned actual hotel, they confirmed my booking. Roll forward a month and the hotels tell me the agency cancelled my room. I phone happy rooms and they tell me how the hotel was fully booked, avoid any other questions and refuse to comment about canceling, they just keep telling me they didn't do anything, where the hotel gave me very specific details showing they did. Do not trust. Do not use. They are frauds.

I found a room in London, Rang them up to confirm they had the rooms, told me yes no problem 2 weeks later, hotel has no booking, I rang Happy rooms, they said, don't worry it takes time to go onto their system 2 weeks later, they said, Oh were sorry, the hotel was booked up and blamed Hilton for the problem I am trying to sort it out now but they take their time and are very good at wasting yours I will update with what happened after. I also recorded all the calls from start to finish and if I don't get a good result they are going on Youtube and on all the places they advertise UPDATE: Well after my previous review I am happy to say that the rooms were eventually sorted Happyrooms did respond to each email fast when we emailed them repeatedly, the phones were always quickly answered by polite staff, even though they couldn't help us without the manager who was hard to get hold of. After messing up our bookings, they have made us new bookings at a similar hotel and got us some very nice rooms We got a good deal even if there was some hassle All in all I am now very happy with the service from Happyrooms. These guys didn't con us, we got something good from them for a good price. ----------------------------- just got back from our stay Everything was great Rooms upgraded as promised Hotel amazing No problems. Despite bad reviews, I think they try hard and I would use again