Happyrooms.comReviews of happyrooms.com

Very good staff in regards to complaint issues.

Update - After contacting the support team they fixed the problem and made the reservation on my behalf. It was easy to catch them by phone - email. Thanks to Alex for great customer service! I made a reservation and after talking to the Hotel they told me that there are not reservations on my behalf and also that they dont work with happyrooms. I called happyrooms customer service several times and i didn't receive a help yet. They always said that will send me a email after but im still waiting a solution.

Update - after contacting the support team they fixed the technical problem and got me the the hotel I want. It was easy to catch them by phone/chat. Thanks to Alina for great customer service! I made 2 reservations last week and after talking to the hotel they said threre are no reservations on my behalf. I emailed costumer service and had few chats day after day and as for now they didn't confirm the hotel I booked for but they keep telling me to wait for them to work things out. I also paid extra to be charched at the hotel but they already charged me... Ishould be at London next week and still not sure in which hotel...

make all possible questions before booking and confirmed with the hotel before you arrive and there are no hidden

I made a booking in one of the hotels in Irvine via Happyrooms.com, and seems there was an error in the system when I made my booking. I have been charged and after checking with the hotel I found out that the reservation has not been made. I was very frustrated and contacted happyrooms's customer services. After sharing my complaint with them the head of reservation contacted me and from that point everything turned from negative to positive I got customer services compensation in addition to new reservation. Everything went smooth and they kept their promise.