Happyrooms.comReviews of happyrooms.com

caused by my bank? no sir but why is it that my 2 credit cards still can not get back in the payment? so after I failed to order via my previous credit card, then I input my second credit card, but still the same, back to the payment. and that almost every friend I order to you remains the same as what I experienced The hotel failed to respond We still have a confirmation from the hotel you are trying to book. You can wait to hear back from the hotel or call our Customer Support at +44 20 3514-2449 to complete your booking now.

We had booked a hotel in Adelaide in October and had paid the fee in full for our two nights in this hotel. More than a month afterwards we received an email stating there was a 'technical' issue and the hotel that we had booked the Mercure Grosvenor Hotel is now the Ibis Styles Grosvenor Hotel. Obviously we were not happy because it was not as nice and not what we had paid for. My husband and I did our own investigation and if we had booked directly through the hotel we booked (The Mercure) it would cost us $240 for two nights whereas they put us in the Ibis Styles which was $172. We had paid $204. So either we were going to be put out or they were. The communication was terrible and we were constanlty going back and forth with emails. We have eventually received a refund but it was extremely stressful as we did not know whether we were having to find alternate accommodation. Never booking with happyrooms again. You had falsely advertised a hotel which we paid for and booked us in another.

Two weeks ago, we booked a two week resort hotel room stay at the Iberostar Grand Hotel Paraiso (adults-only luxury) in Mexico via Happy Rooms. We received a confirmation of the booking and the hotel voucher, which clearly states the name of our hotel as the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that we are not booked at the Iberostar Grand Hotel Paraiso (as per the reservation we made) but rather, we are booked at their lower-end family property, the Iberostar Paraiso Del Mar. About a week and a half ago, we wrote to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of some of the pages of the hotel reservation and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms realized that they sold us the room at a cheaper price than they had intended to. Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happy Rooms, and while they have been good in responding and have been pleasant to deal with, their common response is that they are working with their partners to find an acceptable solution. One email response stated that their partner presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. Kudos again to Happy Rooms for not agreeing with this being an acceptable way to proceed. However, we are losing our patience over the fact that we have also called several times and emailed several times to be put in contact with a manager or the one person dealing with our file, so that there is continuity and that we would at least feel that we are getting the personal attention that this situation merits. This request by email gets ignored or we are told that "the manager is currently on the phone". But we never do get an email or call back from the manager. We do not feel that this situation is getting any proper attention when our emails keep getting responded to by different customer support agents. A reputable company would not sell something to a client at a certain price, provide a receipt and hotel voucher for it, and charge your credit card for that purchase, and then turn around and not honour that purchase, or cancel that purchase without your authorization from us to do so. We certainly have high hopes that Happy Rooms can demonstrate that it is a respectable company and honour what we purchased. We hope to get back to you all here with an update that this has been rectified promptly and to our satisfaction. Sandra and Chris UPDATE: Later that day that we posted this review, we received a phone call from Happy Rooms to tell us that they are working with their partners to get us a room at the hotel we booked. They said they would have an update (and hopefully a resolution) for us within 24 hours. Today is 3 days since that call, so we called Happy Rooms. Again, we got a customer service representative who is not working on our file. We again asked to speak to the person working on our file. Again, no one we can speak with but "someone" will get back to us within 24 hours (we won't hold our breath). We are frustrated with the fact that we are not able to speak to one person working on the case who can give us some continuity and make us feel that we are getting some personal attention on this matter. We reminded the telephone support person that we booked on September 9, and alerted Happy Rooms on September 15 about the problem with our booking, so Happy Rooms has now had 12 days and has not resolved this at all. We are losing our patience as 12 days has been plenty of time to resolve this matter and it certainly has us questioning as to whether or not anything is really being worked on. Happy Rooms, we are expecting a resolution to all of this by September 28. We hope to come back with a more positive review of Happy Rooms once this gets resolved. Sandra and Chris

I booked a hostel on this web but I got email of other hostel reservation. Two hostel are different and in totally different nation!!! Customer service help me to solve this problem. I feel better but I believe this company should do something to improve website and have customer service to work quickly.

I reserved all the 9 nights we were in Italy and Germany through "happyrooms". we ordered 2 nights in a 4* hotel in Venice, and instead a nice room in a 4* hotel , we got right the opposite. An Old, and inappropriate room was waiting for us. When I contacted "happyrooms" company and told them about it, and asked for a partial refund, they refused. Their answer was that the photos of the hotel we ordered was the Hotel's responsibility. But, it was posted in their sight so, they need to understand that they have a responsibility as well. Next time I'll order from another company, not from "happyrooms".

i believe i booked in febuary this year for 2 night Zabeel Saray between 25-27th July ,problems today i started printing out my itineerary all bookings hotels flights, i also booked the confidence package basically insurance also offer upgrade on room or tobetter view room. When printing i went on their website and used there chat feature asked about confidence package and would i be expected to ask at hotel or if that would be done by themselves , gave them name and booking ref was advised to email given email address and literally 9 mins later got email saying booking cancelled, i have since emailed and rang, but waiting for a callback next 2 hours will update once they get back to me.

September 17 - I will amend my comment here.... Happyroooms.com did finally acknowledge my problem and came through with their promised compensation of my problem AFTER I wrote this original post.... they certainly came through ... I do appreciate their efforts ... (I'm not even going to ask for the money back for the phone bill to call overseas!) Beware Happyrooms.com...I booked a room through them for a five day stay in Boston... had it confirmed.. then when I got to the hotel in Boston, they had no such reservation... so I called the hotel I was suppose to be at, and found out that the room was booked in Toronto Ontario. (just a little outside as Bob Eucker would say...) I was lucky that the hotel I wanted to stay at had a few rooms left (everything was booked around the area at the time)I talked to a representative of Happyrooms.com who said they would refund my newly booked hotel charge which was almost double what I had already spent. When I sent them my hotel bill, they did refund the amount Happyrooms.com originally billed me, and then asked for my banking details so they could deposit the remainder in my account.. That was May 28... I have emailed them and called numerous times.. and nothing.... I have a bad feeling that I am not going to see my approx. $600 USD difference...

I had booked my rooms with happy rooms on the 18th of may.i called the hotel on the 24th of may to confirm my reservation and they did not have any confirmation from happy rooms. I called happy rooms on the telephone number they provided and theysaid they would get in touch with the hotel and get back to me.They have not got back to me yet. I again called them the nexrt day and told them to cancel my booking completely and refund my money since the poicy said free cancellation till the 28th of may.They have still not sent a confirmation email.and also they said that it will take 2 to 3 weeks to revert the money back to my card. Lets wait and watch.I would definitely not recomend this site to anyone. thank you