Happyrooms.comReviews of happyrooms.com

I booked a weekend through happy rooms to Niagara falls....2 hours later I realized I had to cancel it and after calling happy rooms 4 times, and finally getting a manager to speak to me, she was very evasive about our refund....I asked when and how long to refund my MC, and she just kept saying " some days, some days" . I called MC and they said if happy rooms could just call them with a bit of info, they could reverse the charge right away. I called happy rooms yet again and they refused to call MC. I started to get a bad feeling that I was being scammed big TIME... I am terrified they will not return my 425$ to my MC. The other problem is when you call this weird #, you have no idea where you are calling and how much this is costing us?? I just want my money back so I can re book another weekend...also I emailed happy rooms and no reply!

They canceled my booking 3 month after i ordered and said there was a thecnical mistake, after talking to them they contacted the hotel and rebooked the room.

DO NOT USE THIS COMPANY - We tried to book a £40 deal with Novo Hotel in Greenwich via this site, the £40 had gone but they could offer a £70 room, we booked and got a confirmation advising our booking. I then had a e-mail from them telling me the hotel was booked and to go to the Travelodge when i complained they offered me a superior room however I had to pay upfront and claim the rest back after our stay. The English spoken was very poor and they do not seem to accept they are in breach of contract.I have since re-booked with another Hotel - They also repeatedly ask for my credit card to pay upfront and send it via an non secure e-mail and I too am convinced this is a scam so I would not give this information

Having booked a room in London through 'Happyrooms' and receiving a confirmation e-mail, I arrived at the hotel to check in. I was then told that my reservation didn't exist, that the hotel doesn't work with 'Happyrooms' and that absolutely could never offer rooms at that price.The lady that served me then remembered my name and said that she had been called by a man who said he was from 'Happyrooms' about three times trying to confirm the booking. Everytime she said that they can't confirm it because they don't offer rooms at that price, yet he never let me know this and I had received a confirmation. She called 'Happyrooms' to try and deal with the problem and to explain what had happened. The man she spoke to said he had called the hotel and they had confirmed. Seeing as it was the same lady at the hotel on the phone and she knew that she had told him it couldn't be confirmed, he was obviously lying. He then said he had just spoken to the manager of Novotel (while the receptionist was on hold), yet the manager had received no such call and the 'Happyrooms' employee couldn't tell her the managers name when asked. This is all a huge scam, judging by the previous reviews and the disgusting way in which 'Happyrooms' found it acceptable to leave a customer who had travelled a long way without any accommodation or any empathy. Before they come up with some ludicrous excuse as I have seen on the below reviews such as "I left my booking too late" or something, no I booked with enough time and the hotel was adamant that this is some kind of scam website, as they were repeatedly lying and unprofessional. I have cancelled my bank card since this ordeal and recommend that nobody ever even considers booking with 'Happyrooms' despite the appealing cheaper prices. I had an incredibly hard week this week personally, in addition to all the hassle with 'Happyrooms' and I cannot believe that there are people working for this apparent company that have the audacity to be so inhumane, unsympathetic and soulless. No response from 'Happyrooms' will change this opinion and I think it is appalling that any booking company should leave a paying customer in a different city without a roof over the heads, or even an apology. I ended up booking a travel lodge because of the problems and because the hotel could not offer me a room anywhere near the price 'Happyrooms' claimed it could. I will be making a number of formal complaints and will be taking this much further with this shambles of an inhumane, unorganised and dishonest company.

Update - After contacting the support team they fixed the problem and made the reservation on my behalf. It was easy to catch them by phone - email. Thanks to Alex for great customer service! I made a reservation and after talking to the Hotel they told me that there are not reservations on my behalf and also that they dont work with happyrooms. I called happyrooms customer service several times and i didn't receive a help yet. They always said that will send me a email after but im still waiting a solution.

Twice I booking hotel ,twice they stolen money but the hotel is none. highly not recommend

Update - after contacting the support team they fixed the technical problem and got me the the hotel I want. It was easy to catch them by phone/chat. Thanks to Alina for great customer service! I made 2 reservations last week and after talking to the hotel they said threre are no reservations on my behalf. I emailed costumer service and had few chats day after day and as for now they didn't confirm the hotel I booked for but they keep telling me to wait for them to work things out. I also paid extra to be charched at the hotel but they already charged me... Ishould be at London next week and still not sure in which hotel...

Update- in two days the reservation was confirmed and everything was ok but the best thing was the price - half the price in comparison with all the other websites! I made 6 reservations this week but didn't get any confirmation number and after talking to the hotel they said they don't work with the website!!! talked and emailed costumer service but they keep telling me to wait for them to work things out, only one problem I am supposed to be there next week and now I'm in a limbo while they already were quick to charge me.I can't understand this conduct wjat kind of costumer service is this????